Yeah, they gave me the full £147.67.

I received a call from Evri earlier today and they agreed to reimburse me. The lady on the phone was really kind and understood my situation, whilst her colleagues were careless. This is amazing news. I would like to thank you for your support. @BankFodder @dx100uk

Hey, I still haven't received a response and it has been 3 days. Do you think it may be due to Good Friday and the weekend and Bank Holiday coming up or are they just thinking about it? But i just Got an update from EVRi, 'Good Afternoon, Thank you for contacting our CEO, Martijn De Lange. My name is Emma and Martijn has personally asked me to investigate this matter on his behalf. I am very sorry that your parcel was deemed lost, please contact Packlink for further assistance. If you wish to discuss this complaint please provide your contact number ,so I can call you and try and resolve this matter.' I've provided them with my contact number and I will wait for a call back. I think I will have to submit my claim in 11 days.

I will also keep contact with Packlink to see if they are able to reimburse me without me having to take legal action on Evri. At this stage I think I will have to make a claim.

Just got the final reply from Evri before sending off my letter of claim. They said the following: Good morning, Thank you for getting in touch with us regarding parcel H006XXX. I am sorry, as my colleague Gavin advised as your contract is held with Packlink as this is who you paid for the delivery you will be required to process a claim with them. Packlink will in turn contact Evri to process a claim with us. Should you wish to escalate this matter via alternative source such you can do so at your own discretion. The Courts can liaise with the dedicated team at Evri who handle any queries the Courts raise. If you need anything in the future, please contact your Evri Customer Service Team and we’ll be happy to help. I look forward to your reply. Kind regards I now sent of my letter of claim and will be waiting to hear back from them.

Alright, thank you. I will keep you updated.

I contracted with Packlink hence why I mentioned them earlier regarding the DORAE.

Here is my draft, do you think it is fine to send off? Dear Martijn and Evri, Reference number #H0067AXXXX – Letter of Claim Thank you for your email dated 12/04/2022. I write in relation to the above case reference. As previously explained, I dropped off a parcel at XXX on 04/04/2022 at 08:21am. The parcel contained Nike Dunk Low Championship Court Purple worth £145.00. It was delivered to the eBay Authentication Centre at Hawker's Yard 21A Stonefield Way, Ruislip, HA4 0BH on 06/04/2022 at 13:37pm. On 07/04/2022 at approximately 18:00pm, the eBay app stated that 'Your item didn't match its description and is being returned to you. The buyer will receive a refund.' I immediately contacted eBay by phone and I spoke with customer services. I was informed that when eBay authentication Centre received the package, it was tampered with and the package only contained the Nike shoe box with the shoe packaging. Through your negligent handling of delivery, the parcel arrived to its destination missing its contents i.e. the trainers. It is clear that the parcel has been tampered from the evidence provided, with the trainers being stolen from its packaging whilst being delivered to eBay. You have declined to reimburse me for the value of the stolen item. Under the Contracts (Right of Third Parties) Act 1999 and Consumers Rights Act 2015, I am writing to claim full compensation directly from Evri for my stolen parcel with a total value sale of £145.00 plus delivery costs of £2.64 totaling in £147.64. If I do not have reimbursement in full within 14 days then I shall begin a claim in the County Court to recover all my money plus the court fees and without any further notice. Yours sincerely, XXX

I received the DORAE from eBay and just sent it off to Packlink, I am now going to begin to write my Letter of Claim. I will send it here once done before sending it off to Evri.

Yes, it is correct that I already have in writing that the parcel was tampered with and the items were not inside. I contacted eBay again and they said they would get back to me in a few working days with a signed DORAE.

Just got a response from Packlink saying the following: I hope this email finds you well. We regret to inform you that your carrier is denying your case. In order to support your claim and be able to provide more evidences to your carrier please send the DORAE document to your recipient and send it back to us. Please note the Denial Of Receipt as Expected it must be signed by hand or e-sign by your recipient. Please find the DORAE template letter attached to this e-mail. Thank you for your co-operation. Best regards, I am also going to draft my Letter of Claim now and get ready to send it to EVRi as I don't see this case going very far without legal action.

Okay, I will do soon.

Alright I will make sure to send you the draft before sending, please give me a few days. Thank you.

Okay, I will draft it and then send it tomorrow. Do you know which email I should send it to? Also, should I CC packlink into it?

What do you suggest?

I think I should wait maybe a week and then begin to take legal action against EVRi, might get them moving and to push my case to higher departments.

I contacted Packlink today via live chat and they said that the maximum compensation amount would be £25.00 and the investigation is still ongoing. What do you suggest that I should do, do you think they may give me a full refund out of good will or will I have to sue EVRi?

I will keep you notified, thank you.

Just got a response from Packlink, they are opening an investigation. I've decided that I am going to give them some time to investigate and if the outcome is not satisfied then I will take legal action against Evri. Below is the email I received from Packlink.

Alright, I will be drafting my own letter today. Packlink also replied to my claim saying this (will provide an attachment below). I’ve replied to that message by sending the images that eBay had sent me of the parcel being tampered and empty. 1 Screenshot.pdf

I found this template from this website, would it be fine? Dear XXX, Reference number XXX – Letter of Claim. Thank you for your letter of the XXX date. it is disingenuous of you to suggest that the parcel was simply damaged and the contents went missing. It is quite clear that the item I sent was stolen by somebody connected with EVRi. The important thing is that the parcel was in your care and as I am sure that you know, under the Contracts (Rights of Third Parties) Act 1999 I enjoy all the rights that a direct contracting party has and it is on this basis that I'm proposing to sue you for the declared value of the item plus costs. If I do not have reimbursement in full within 14 days then I shall begin a claim in the County Court to recover all my money plus the court fees and without any further notice. Incidentally I'm going to some lengths to conceal your identity from being published on social media. I've come under criticism for this but I believe that you don't know what you're doing and you aren't deliberately attempting to deceive me and deprive me of my consumer rights and that you also are simply an innocent victim of EVRi' policy in the way that I and many thousands of your customers are. Yours sincerely @BankFodder @dx100uk Do you think that is a good template to use or am I able to improve?

I have read forums and I have gotten written and image proof from eBay. The name of the Evri person is 'Kelly' and 'Joseph Hampshaw'. Can we get ready to send a letter of claim please?

Alright, what do you advise that I should do next? Also do you think the evidence is sufficient? @BankFodder I posted photos of evidence in post #8. What is the next step?

I will be researching on the internet to find similar problems with Evri (EVRi). I’ll also be contact eBay now to get a written response. I have also sent out a reply to Evri (EVRi): ‘Dear Evri, As already mentioned, my parcel was with Evri the whole journey. Therefore it was in possession of one of your drivers which holds Evri (EVRi). I will be attaching images in order to conduct a search for my shoes. I am not concerned with the relationship with Packlink as this is Evri’s fault. I am requesting you for a full refund of the item price, £145.00. Please not that if action is not taken, I will be taking legal action. Kind Regards, XXXX’ I just contacted eBay and they provided me with images of how it was received and I have it all in writing, I will now begin my research. Do you think this is sufficient evidence for court, I also have a written email from eBay showing how they received it empty. Thank you @BankFodder

Do you think I should still send them images of the shoes? Also I’ve read 1-2 forums which have been sold. One was with someone back in September where they had their shoes replaced with sandals. I will be trying to get as much information in writing from eBay. I hope you can assist me whilst writing this letter.