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  1. I received a call from Evri earlier today and they agreed to reimburse me. The lady on the phone was really kind and understood my situation, whilst her colleagues were careless. This is amazing news. I would like to thank you for your support. @BankFodder @dx100uk
  2. Hey, I still haven't received a response and it has been 3 days. Do you think it may be due to Good Friday and the weekend and Bank Holiday coming up or are they just thinking about it? But i just Got an update from EVRi, 'Good Afternoon, Thank you for contacting our CEO, Martijn De Lange. My name is Emma and Martijn has personally asked me to investigate this matter on his behalf. I am very sorry that your parcel was deemed lost, please contact Packlink for further assistance. If you wish to discuss this complaint please provide your contact number ,so I can call you and try and resolve this matter.' I've provided them with my contact number and I will wait for a call back. I think I will have to submit my claim in 11 days.
  3. I will also keep contact with Packlink to see if they are able to reimburse me without me having to take legal action on Evri. At this stage I think I will have to make a claim.
  4. Just got the final reply from Evri before sending off my letter of claim. They said the following: Good morning, Thank you for getting in touch with us regarding parcel H006XXX. I am sorry, as my colleague Gavin advised as your contract is held with Packlink as this is who you paid for the delivery you will be required to process a claim with them. Packlink will in turn contact Evri to process a claim with us. Should you wish to escalate this matter via alternative source such you can do so at your own discretion. The Courts can liaise with the dedicated team at Evri who handle any queries the Courts raise. If you need anything in the future, please contact your Evri Customer Service Team and we’ll be happy to help. I look forward to your reply. Kind regards I now sent of my letter of claim and will be waiting to hear back from them.
  5. I contracted with Packlink hence why I mentioned them earlier regarding the DORAE.
  6. Here is my draft, do you think it is fine to send off? Dear Martijn and Evri, Reference number #H0067AXXXX – Letter of Claim Thank you for your email dated 12/04/2022. I write in relation to the above case reference. As previously explained, I dropped off a parcel at XXX on 04/04/2022 at 08:21am. The parcel contained Nike Dunk Low Championship Court Purple worth £145.00. It was delivered to the eBay Authentication Centre at Hawker's Yard 21A Stonefield Way, Ruislip, HA4 0BH on 06/04/2022 at 13:37pm. On 07/04/2022 at approximately 18:00pm, the eBay app stated that 'Your item didn't match its description and is being returned to you. The buyer will receive a refund.' I immediately contacted eBay by phone and I spoke with customer services. I was informed that when eBay authentication Centre received the package, it was tampered with and the package only contained the Nike shoe box with the shoe packaging. Through your negligent handling of delivery, the parcel arrived to its destination missing its contents i.e. the trainers. It is clear that the parcel has been tampered from the evidence provided, with the trainers being stolen from its packaging whilst being delivered to eBay. You have declined to reimburse me for the value of the stolen item. Under the Contracts (Right of Third Parties) Act 1999 and Consumers Rights Act 2015, I am writing to claim full compensation directly from Evri for my stolen parcel with a total value sale of £145.00 plus delivery costs of £2.64 totaling in £147.64. If I do not have reimbursement in full within 14 days then I shall begin a claim in the County Court to recover all my money plus the court fees and without any further notice. Yours sincerely, XXX
  7. I received the DORAE from eBay and just sent it off to Packlink, I am now going to begin to write my Letter of Claim. I will send it here once done before sending it off to Evri.
  8. Yes, it is correct that I already have in writing that the parcel was tampered with and the items were not inside. I contacted eBay again and they said they would get back to me in a few working days with a signed DORAE.
  9. Just got a response from Packlink saying the following: I hope this email finds you well. We regret to inform you that your carrier is denying your case. In order to support your claim and be able to provide more evidences to your carrier please send the DORAE document to your recipient and send it back to us. Please note the Denial Of Receipt as Expected it must be signed by hand or e-sign by your recipient. Please find the DORAE template letter attached to this e-mail. Thank you for your co-operation. Best regards, I am also going to draft my Letter of Claim now and get ready to send it to EVRi as I don't see this case going very far without legal action.
  10. Alright I will make sure to send you the draft before sending, please give me a few days. Thank you.
  11. Okay, I will draft it and then send it tomorrow. Do you know which email I should send it to? Also, should I CC packlink into it?
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