The monday just gone, thats when i submitted the claim form (not that it would make a difference since laptops are specifically excluded from compensation)

Just another detail i thought id ask about. I started the formal claims process with hermes and still haven't heard anything back. Should I wait until i get a response before posting the letter of claim?

Thanks for this, ive attached a pdf of my draft. Left out my name and the date as ill add them in when needed Not the best at english so any adjustments please let me know Letter of Claim.pdf

Hi, hope everyone's had a good week. Got the next month off on holiday so hopefully with all your help I can make some decent progress on this. I guess from what i've gathered about similar cases, next step is a letter of action addressed to the leeds HQ. Is there anything in particular that needs to be done before this, or any other information that you need from me regarding this?

sorry, i edited my reply because i saw it late. Im a medical student, albeit not a very studious one but i try my best. I would assume a letter of claim would be the best course of action if im doing this then. Sorry if im a little slow, spent most of my weekend revising (have an exam on wednesday) so im pretty knackered haha Am i correct in saying i would post the letter of claim to their head office, which would be their leeds address?

Ok i think I got it, just asking for personal information under GDPR regulations. In this case i presume its me asking what happened to my laptop. What would be the next step?

Just been reading through a couple of the hermes cases, actually pretty interesting reads! The tort of conversion route seems like the most logical option in my case, as its quite similar to the gucci handbag case. The declared value was definitely £710 so that particular detail shouldn’t hinder anything. I feel pretty confident about the small claims process, theres a few decent templates out there. One thing that i am a little lost on is what an SAR is. I understand there is a thread, but is it just asking hermes what actually happened to the parcel? in this case anyway

Ok sorry

Perfect, I hope it made sense what I said about the declared value. i attached a screenshot, this is where i put the £710 value Ill have a look around and get back to you soon. Ive already done a bunch of research, I feel like i just need prodding in the right direction so i dont screw up. Thanks in advance tho

No i dont think so, i assume you are referring to when paying for postage, hermes ask the value of the item. Here i put £710. I only say it was insured upto £300 as the extra insurance i paid for only covers upto a max of £300. So no, i declared its price as what it was and paid for the insurance Haha i wish i was studying law, make my life way easier. Nah i study medicine, so when it comes to stuff like this im useless hahaha

sorry, the laptop was only insured upto a value of £300 as that was the maximum hermes would allow me to do. However the actual value of it is £710 and thats what amazon wouldve refunded me had it arrived. On the claims form i declared it as a laptop as it asked what sort of item it was

yeah i couldnt declare it as anything else was as laptop as laptops get, the refund was meant to be £710

yep i rang hermes up again and got them to say in an email that it was damaged and destroyed. Just concerned that the claim wont get anywhere since they exclude laptops. even the guy on the phone was fairly certain i was wasting my time and made sure to tell me

this will probably make you laugh, made me laugh. A couple months ago bough some airpods, and i returned them back to amazon a couple days after coz i didnt like them. Amazon organised a collection via hermes, and they were "lost". Waited 2 weeks and several annoyed calls later and finally amazon caved in and refunded me. This time, i specifically asked amazon if i could do it myself and they said yeah. So i did (last time i used hermes dropoff it was actually great, i returned something and it was perfect). So this time i thought thatd be better. Insured it and everything. So short answer is i did it myself haha

Hi all Being the fool that I am i thought in would use hermes to return an amazon parcel (being a poor student and having a hermes parcelshop nearby). Used next day insured upto £300 delivery and was meant to be delivered saturday. Got a notification on that day saying parcel delivery failed contact sender. With me being the sender i was confused, so i called them today (Monday), and they tell me the parcel was damaged and had to be disposed of. I cant see how this happened as I double boxed and insulated it. Also it was a £700 laptop, so you can imagine my anger when they told me this. The person on the phone told me to submit a claim form but i already know it isnt gonna be accepted because laptops are excluded from their compensation. Their email and live chat service is awful and im sick of being on hold for 40 min at a time. Thinking small claims but before i get all excited thought i would ask for some advice from you good people Ive already read through a few different cases but ive also been in contact with santander (my bank) who asked me to provide proof it was destroyed and they would dispute on my behalf