Already done thanks again!

UPDATE: I have received a reply from the Customer Support Manager who has not only "agreed" to cancel, they have issued a partial refund for January as well.... happy days! The full copy of my letter can be found below for other to use: Big thanks to Slick and dx100!!

This was the “manager” who was meant to call me back on Thursday. I have replied to him with a copy of the letter and will also drop a hard copy into the gym later today. i will keep you posted on their response!

I have now received the following email from the "manager" who i asked to speak to last week: Should I sent the letter back to him in reply via email?

Thanks for this Slick, What should I expect back from them? I have had the continual "debt recovery" letters before with regards to a private parking fine that were continually ignored and eventually went away. Can you please also confirm this will not affect my credit history in any way?

1. DD was last taken on 2nd Jan 2. Gym last used on 17th Jan

I agree but they will probably repeat that the cross-usage of Livingston was a gesture of goodwill and was not part of my contract. They will then also say that the increase fee is optional and I can decide to pay the same and remain only a member of Edinburgh (no access to Livingston). They let me in on the day mid-Jan but I haven't used either since. Thanks, your help is much appreciated!

Thanks Slick123 and d100uk. Sorry I should have made clear - I now want to cancel and be completely done with Bannatynes. I agree they have changed the access but deep in their websire it does state that cross usage is a gesture of goodwill, however there is no mention of this at all in their T&Cs.... Again to be clear, I could stay on the same price I am paying (no increase) but only allowed to use Edinburgh gym. They have offered the £5 increase (as opposed to the initial price given of £10) per month to continue using Livingston. So technically there has been no increase unless I voluntarily upgrade by £5 to keep using Livingston.

Hi All, Just had a quick read of the other threads but haven't found anyone in this exact situation. Background: I signed up to Bannatynes back in Nov 18. Living in Edinburgh and starting a new job in Livingston (right next to the Bannatynes) I was delighted to find that both gyms were in the same "tier" for cross usage. I was given the tour by the membership girl who told me all about this and advised me to sign up online (weird? they're usually very pushy to get you to sign there and then). When I went to do so I noticed that it was £3-4 cheaper per month to sign up at Edinburgh as opposed to Livingston, even though I would be using Livingston more often... no brainer. I signed up to a 12 month membership. I then used both gyms without fail for around 2 months until mid January when attempting to enter the Livingston gym for the first time in 2019 I was told rather abruptly that Livingston price had increased and in turn they had gone up a tier, therefore I was not allowed entry as I was a member in Edinburgh, which is a now lower tier. I was told if i wanted to continue using Livingston I would have to upgrade my membership at an additional cost of £10 per month. I called head office and received the following response: Having read their terms and conditions, I then went back to them with the following: They have now replied to me by telephone and essentially told me the following: Cross usage is offered as a gesture of goodwill. Tiers may be subject to change without notice; Written confirmation did not need to be provided as I am a member at Edinburgh not Livingston; My notice to cancel has been refused as this does not come under any of their "valid reasons to cancel" They have offered a reduced "upgrade" of only £5 per month extra ​ I have been more than fair with them on the phone and said I am happy to give one months notice and pay any reasonable admin fees. They have escalated this to their manager who has declined my offer to cancel. I am now not sure what to do next. It seems I have the following options: Not upgrade and only use Edinburgh (not practical); Upgraded and continue using Livingston (don't want to pay any extra); Cancel DD and face the consequences (unsure exactly what could happen); Try to claim I am relocating outside a 15 mile radius of any gym; Repeatedly break gym rules until they cancel my membership. Any advice would be much appreciated. Thanks, Craig