It looks like I might be getting somewhere at last, I have managed to get a supervisor to listen to the calls, and they have confirmed that the adviser has told me I will be getting a full refund. He has said they will honor this so lets just hope they stick to their word going forward. I will keep you posted.

Your a star thanks for you help its much appreciated.

Thanks for the help. Reference I have been given is :- 11686529

Can anyone help me please. We have two contracts with Vodafone, and in September we visited Florida. Both phones were put into flight safe mode and only wi-fi was used, however one of the phones has come back with a bill for £216.00 for internet usage, this is usage on 5 seperate days totalling 56mb only. We have queried this as we are 100% sure this phone was never used without Wi-fi. We have had 8 seperate phone calls including one chat transcript clearly stating they will revoke the charges. I spoke to them Friday as they still had not done as promised and was told they were not removing the charges and they would stand, they put my through to a supervisor and then cut me off. My wife rang them again the same night to be told that the charges would be removed over the weekend. Alas today this has not occurred so my wife has gone into the shop to be told that no notes are on the account re this conversation Friday and we will be charged the full amount, we asked can you give us a UK call centre number to be told to simply google it!. I am at the end of my tether with this does anyone have a UK number or can anyone suggest what to do next.