Hi Slick, hope all is well. Just came on to this site as I have been having letters off a parking firm who are trying to get money out of me also. Thought I would post the latest update, which you were right became CRS. " We've been employed by Xercise 4 Less as your membership remains in arrears despite previous letters being sent to you. As a result of this, our fees totalling £ 66.50 have been added. Therefore, your account balance now stands at £171.47." An awful lot of RED and underlined writing in this letter haha. It goes on to say what the options are and wanting to reach an amicable resolution with me.

Hi Slick, I chose to ignore the last letter off harlands and since had this letter through a month later. "We are disappointed that you have not responded to our previous correspondence. The may installment has now been missed, resulting in a further administration fee of £25.00 being added. The total amount now to bring your account up to date iss £69.98. Please call the Harland helpline.. If you do not call us by 15 august 15, then the collection of your membership fees will cease to be administered by Harlands and will be passed on to a Debt Recovery company. This may incur you significant additional fees and ultimately result in court action. yours sincerly, Harlands."

Received a response from Harlands on the 4th June. " Further to your recent letter to our offices, Harlands can confirm that with our agreement with Xercise 4 Less we are not to process any cancellations without their authority. Therefore, we advice to you again that you will need to contact your Swansea branch to cancel the agreement. Please see contact information below" "We do apologise for the inconvenience and strongly advice that you get this confirmation in writing from them when you come to an agreement to cancel, for your own records, yours sincerely, Harlands"

Hi Slick, Had this letter through today; "We thank you for your letter dated 11th May 2015" It was actually dated the 12th. "Unfortunately Harlands do not deal with cancellations for Xercise4less. These are dealt with directly by the club directly. As of yet, we have not received any contact from Xercise4less to state that a cancellation has been confirm therefore we are unable to process this. One of the terms of this agreement, which you have agreed to be bound by, "If you fail to pay any monies due under this agreement or if any Direct Debit is returned unpaid or if any cheque Is returned unpaid or if any other form of payment is not honoured for whatever reason, you shall pay us on demand an administration fee of £25." We would ask that you contact Xercise4less directly to discuss your cancellation further. We have held your account until the 28th May in order for you to do so. If you have any queries please do not hesitate to contact us. Yours, Sincerely Harlands"

Thanks for the help and advice Slick. I will send this off today and await response from Harlands. Rob

Hi, this is the letter I had through; "Harlands administer the collection of all payments due under your membership agreement with Xercise 4 Less. Your bank have advised us that April instalment has been returned unpaid "instruction cancelled" You have there fore been charged a £ 25.00 administration fee which means you need to pay £34.99 to bring your account up to date. Call HARLANDS HELPLINE - 01444 449162 immediately so we can collect this by DEBIT / CREDIT card and reinstate your Direct Debit over the telephone. If you wish to pay by another method, you must still phone to discuss your options. If you do not call uss by 21 may 15 you will be charged a further £25.00 administration fee. The telephone lines are open 9.00am to 1.00pm and 2.00pm to 5.00pm Monday to Friday and we look forward to receiving your call. Yours sincerely, Harlands" it then has a box at the bottom of the letter " FOR YOUR INFORMATION" regarding what i should to if i want to cancel my membership. This says Under the terms of your membership agreement, you simply have to pay a 1 month cancellation fee and your membershsip will be terminated. £ 9.99 Outstanding subscription £ 9.99 Cancellation period £ 25.00 Default fee £44.98 " Thanks Rob

thanks all for the replies. I understand I am likely to owe them a final payment. The first initial payment fee was taken on the 30th april 2014 with the 12th monthly fee paid on the 30th march 2015 i believe. The Direct Debit was cancelled on the 28th of april 2015 Thanks

Ive seen a few posts on here regarding harlands so thought id share my situation for advice. I joined Xercise4less in april 2014. I recently cancelled this 12 month contract through my Direct Debit (28/04/15) and today had a letter through saying the April installment has been returned unpaid and asking for the following; £9.99 Outstanding Subscription £9.99 Cancellation period £25.00 Default fee (first of all they call this an "administration fee" The next part mentioned if i do not call them by 21 May 15 they will charge me a further £25.00 administration fee. I mentioned to Harlands and Xercise4less that this was done by accident and they still wanted me to pay their fees. I have no intentions of paying them any Cancellation fee or Default fee. I am willing to pay any outstanding subscription but not prepared to return to the gym after all this. If anyone could advise me on this matter that would be brilliant.