we have exactly the same problem with our sofa......and I have NEVER used astonish leather cream! When DFS came out they said it was all our fault (no dog) and it was colour transfer. Odd....as you can actually peel it off....like badly applied paint that has not adhered properly to the underneath layer. Apparently, it was our fault for buying the wrong colour sofa!! ......it's cream........having said that - they actually delivered the WRONG COLOUR SOFA (sound familiar!?) and like you, we decided not to wait 16 weeks for a replacement!