I have had a similar experience with them. I realised after signing up for the 'free' trial that I had been 'had'. Tried to cancel the order within minutes but found it impossible. Although they claimed to be sending out the order within 2/3 working days when I finally found a customer service contact they said the order had already been sent ie. withing 30 mins of me signing up with them. I think they are a US company but operating illegally within our UK consumer laws. I bank with First Direct who are ready to stop any further payments coming from my account and will take up the case on my behalf. Not all banks are so good so we must publicise this company and try and get them out of operating in the UK.