thanks - currently asking them to review one last tie and will then follow this approach.

thats the problem - both my wife and i know that it wasnt there before we handed over the keys but as we didnt take photographs how can we provie it ?

I recently used the Meet and Greet airport parking at Gatwick North only to find that when I returned there was damage to the rear bumper. I registered this with the company and after two emaile they're claiming that they have discussed the case with our Operations management team and as per original response, they do not believe that the chip on the rear bumper of your vehicle has been caused through any negligence of on site Apcoa staff, as this is not consistent with Valet moves. After making a final investigation this is thier definitive response and have therefore marked this case as closed. This is annoying as it wasnt there when I dropped it off and this is a new car so not happy that it's been damaged while in the responibility of others. Any idea if I have any legal rights or next steps I can take ?