Hi there Bankfodda - thanks for the reply - it was £599.99 and was not purchased in a sale or other discount offer. Its an Airflow 5000 Plus Mattress. Ive had one experience with Small Claims a few years back with Avis (car rentals) who tried their luck charging me £30 to send a letter - they lost and the whole process was very simple. Ive already looked at the Furniture Ombudsman website and it appears I can get an independent assessment for £125. Thanks Steve

Thanks for the welcome Bazoooka - Woooah...thats very good advice. I was going to put something in writing to them today and your comment has made me rethink - I will get on to this tomorow. Im a but reluctant to get heavy handed from the off - is it worth going with the process and waiting for the asessor next week, or should I just demand a refund due to the matress being faulty which it clearly is? Bensons policy is not law so, as far as Im aware I dont have to abide by them, especially when something becomes so faulty in sucha short amount of time? I have degenerative issues with my neck and back so want to get this sorted as soon as possible. If I get trading standars involved I would need t contact the offices nearest Bensons HQ wouldnt I?

Hello - I signed up to the forum today - I came across it on the web while searching Bensons for Beds Reviews. Im not the first person to say I wished I had done some reasearch beforehand, however hindsight is a wonderful thing purchased a Airflow 5000 Plus Mattresses early May this year and it was delivered at the end of May. It did not come with any sort of paperwork or guarantee; it was purchased on line and neither the order confirmation or invoice had anything relating to Product Care or Warranty. Last week while turning the matress we noticed a massive bulge in the side of the matress on one side. Before I go any further its worthwhile saying that it came without any care intrsuctions, only a small circular card with the 'flame retardent' icon. Ive read in a couple of places that Bensons advocate that the matress is turned every week (utter nonense?) and that is takes three months for it to be 'settled' (more utter nonsense?) Spoke to Bensons today and Becky at Customer Services, while being helpful, wouldnt accept that the bed was faulty and said that they would need to have the bed 'independently' assessed and said they would arrange somebody from FIRA to come and asses the bed. I explaind that I had read reports that when this had happened to other consumers the decision did not go in their (the consumers favour) and offered to pay for FIRA to come and assess the bed myself but Becky declined my offer. I was put on hold and she came back to me with the name of another company (cant remember as this all happened earlier at work) when I looked them up they were an insurance company. I did offer to send photographs but Becky said this wasnt acceptable. To conclude, I have taken a day off work next week to facilitate the assessment of out new bed - I want to be optimisitic however there's a part of me thats very doubtful I will get a replacement or refund or repair - this is based on other reviews and forums Ive looked at over the past few days. Can anyone provide any suggestions what I would do next if the assessment goes against me? As mentioned above, the matress is 5 weeks old from new, has been used for its intended purpose - to sleep on, and neither myself or my partner are obese or overweight. ANY feedback would be REALLY appreciated. Thanks Steve