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Found 10 results

  1. We bought a 135cm Mattress Alexandria Ortho from Bensons for Beds last year online and received the bed on 25th of September. We pay £449.99 and the invoice number is ******. after a month both my wife and myself start having back pain. My wife was even worse as her neck was very stiff every morning. I have contacted Beds for Bensons customer service in January this year. I made a complain. I was told that someone will contact me after taking my details. Nothing happened. I made a second call and this time I was asked to email photos of the mattre
  2. Finally managed to save some money towards a bed, after sleeping in the same bed/mattress for the past 13 years. Went to Bensons For Beds and seen a bed I liked 8 days ago. It was actually the 2nd cheapest in the shop but still cost £400 for a double bed. I am a rather big guy so I do need a double size (in all honesty, I didn't realize how much beds were nowadays) The woman asked me how much I wanted to pay today (at the time) and I just shrugged my shoulders and said "£100?" She ok and took the £100 from me. She told me that, my bed will be delivered after 12 days and that I mus
  3. Hiya I need a little advice. I bought a mattress from Bensons For Beds about 5 years ago - it cost about £900 and was a Reactaform Memory 1440. We bought it because the dude in the shop said it wouldn't dip, and it had a 5 year guarantee After about two years it had, and they sent a guy out who said it hadn't dipped enough, and that it wouldn't be replaced. As the end of my 5 year guarantee neared I tried again, and this time they found there was an issue. However they will only refund 75% of the original cost. I have to go and choose a new mattress from the same range m
  4. Hello - I signed up to the forum today - I came across it on the web while searching Bensons for Beds Reviews. Im not the first person to say I wished I had done some reasearch beforehand, however hindsight is a wonderful thing purchased a Airflow 5000 Plus Mattresses early May this year and it was delivered at the end of May. It did not come with any sort of paperwork or guarantee; it was purchased on line and neither the order confirmation or invoice had anything relating to Product Care or Warranty. Last week while turning the matress we noticed a massive bu
  5. Can anyone advise me please? In Jan 2013 I ordered my Bed from Bensons for beds to replace my small tatty one, The much anticipated Bed arrived on the 15/04/2013, I left it packed in the living room where the delivery person left it, as it was heavy(50kg) to carry it upstairs to the bed room. Yesterday with a little help of a friend we have unpacked it and started assembling the bed frame, head and foot end that’s when I realised how big it was? it took the the whole space of the bedroom 200 long x 240 wide When ordering the sales staff had told me it was 180cm x 200cm wide,
  6. I purchased an airflow sup5000 mattress on 1/8/2011 from Bensons Beds in Basingstoke and it is sagging on one edge. Less than 2 years old, I am not happy paid £499. Stay clear of this mattress.
  7. I bought a Sleep to Live Mattress 3 years back. Initially it was ok but then it started to sag in the middle while sleeping. We wake up every morning with a backache! The bed cost us £1100 after a £300 discount. We complained to Bensons and they sent across a person to have a look. He measured the sag using a piece of thread and two small weights and stated that the bed sags only 6% and upto 25% is allowed for a bed of this age! I called up customer services at Bensons and clarified this and they reiterated the same!!! Besides this, the person used his hands to push the bed down and state
  8. Anyone know of the current CEO for Benson's for Beds, I have an ongoing dispute with this company & am finding that phoning or emailing their customer complaint department is utterly time consuming & useless, I need to get "to the top" with my complaint to try & get some satisfaction.
  9. I recently purchased a 3 door sliding wardrobe from Bensons Beds. On the day of purchase I took away a brochure with all the measurements, checked my bedroom, and once I had ascertained that the wardrobe would fit, I returned to the store to make my purchase. The store gave me the contact details for a fitter, he turned up today and was unable to fit it, this is because on top of the actual height of the wardrobe you need a further 30mm of space to enable fitting! Obviously if I had been told that before making my purchase I would have known that it would fit, BUT could not be fitted!
  10. Hi I'm just looking for some information / assistance I bought a bed from BfB in May, when it was delivered the bed was damaged, but not obvious from the packaging. This was then replaced, with another one which was also damaged. During this period a number of the slats split, they are very poor quality. At this point I tried to cancel the bed, but they asked for one more try and said they would get a bed delivered to the store to be fully checked prior to me collecting it. After a week on silence I went to the store (who were very helpful) to be told that nothing had been don
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