Thanks very much! I have dropped the customer relations team an email and have received a reference number for my case, and the assurance that they will contact me as soon as they can.

No, as I was not carrying my Railcard, I could not present any supporting documentation. I did suggest that he look up my Railcard details on their record, but he said that was not the point. What is relevant is whether I am carrying it at the time of travel. So yes, since I was carrying the wrong ticket, I effectively had 'no' ticket. I don't contest that at all. But what I am requesting for now is advice on how to resolve this. Sorry, I am not sure what you mean here. There was no need for the inspector to second-guess what I had done as I had told him directly. However the progression of our conversation was not in chronological order and the exact turn of events was probably hard to follow. My point for including that sentence was that he had detailed and accurate records of the situation. Unfortunately yes. I mentioned this to clarify that it was just the one journey between Kingston and Vauxhall for which I did not have a ticket. I did not use this discounted ticket for any journeys prior to or following this occasion. My home address. It was definitely correct as he showed me what he wrote to double check. Cheers Grotesque, I will keep calling. But if there is any other means of contacting South West trains that you could recommend, do tell.

Hello, I would be grateful if some advice could be given regarding my situation. I am currently applying for a visa at the UK Home Office. However, they have just informed me that my visa application has been put on hold due to impending prosecution charges by South West Trains DRU. The Home Office has provided me with the summon reference and that I am charged with "Travelling on railway without paying fare on 29/09/13." I do not recall having received any notification of this from South West Trains. However, I do recall the incident on the morning of Sunday 29th September 2013: I was traveling with a companion. As we were in a rush to catch the train, my companion ran ahead of me to purchase my ticket. He purchased a zone 1-6 railcard with a Young Person's discount for me. We took the train from Kingston to Vauxhall. At Vauxhall, I was requested to show my Young Person's railcard. I then realised that in my rush I had left my wallet at home and my railcard with it (I do actually hold a valid Young Person's railcard). These details were all meticulously noted by the ticket barrier officer in his pocket notebook- at several points I had to dictate the line of events. Following that, I was let through the ticket barrier. For the remainder of my journey, I purchased the same zone 1-6 travelcard, but without any discount. I would like to settle this out of court and as soon as possible so that my visa application can be processed. Already I have not been able to leave the country for over 6 months, and this has affected my work. However, I do not have a letter of notification from South West Trains and therefore do not have any contact details. I have called IRCAS, and have been given a number to the prosecution department of South West Trains. But, for the last 3 working days that I have called them, I have been unable to reach anyone. There doesn't appear to be an answerphone set up either- I just get a message telling me to try again later. Does anybody know how I can get in touch with South West Trains regarding this? Thank you