Hi I know exactly what you mean. My son booked in my car to have 2 new front tyres and an Mot on Monday, took the car at 8am as they said, but when I arrived they told me they didn't open until 8.30!!! My car is a Honda type R and 4yrs old. They said the car failed its Mot because the lights were HDs and were against the law which by the way changed in June 2013??? We explained the lights were factory fitted and we had never replaced them, they said they had to be replaced and that was that. I paid the bill and said I would take the car somewhere else to be looked at. When I went to my local garage and explained what had happened at kwik fit, I was told they were talking utter rubbish. I had the car put through another Mot and it passed. I think kwik fit are just out to make money any way they can.