I could probably list some of the contents, I took advice from this thread and phoned Makro where I bought the freezer. They told me that I need to get in touch with Hoover, who then need to get in touch with Makro about replacing the freezer!! I am getting so annoyed here. Thank you all for your help

Hi Unfortunately I do not keep food receipts!! so this leaves me in a mess, some of the contents had been there from previous shopping as well, soory I am being a right pain here but I have never had this type of problem before. The food was mushy and I just threw it out as I was afraid of smells etc. You are correct, I should have taken photos even, feel very stupid now!!

I will try that next if Hoover do not respond, thank you for your help. I would still like to know how I can be cpmpensated for the loss of the freezer contents.

Thank you SOGA, I am hoping this is the case although it it hard to know who to deal directly with, the engineer was sent out from Hoover-Candy, but I cannot seem to find out where to go for compensation for the loss of the contents. I just thought it was very unfair of them to suggest that I claim through my own house insurance when their faulty appliance caused the problem.

Hi I purchased a Hoover freezer 10 months ago and it stopped working 11 days ago with the loss of all the contents, it is still under the year warranty. I phoned and they sent a repair man out last week who informed me that it was a faulty thermostat and he did not have a replacement. Five days later I am still without a working freezer and shopping on a daily basis for meals. When I phoned about the contents I was advised to use my home insurance!!!!!! Someone please advise as I am getting very frustrated at the runaround I am getting.