Thanks for reply. I have moved, once in the UK and now in Portugal, but I am still using my last UK address, which I did notify them about. My partner still lives at the same UK address and has been accessing my account from her computer (using my login). But so what? I've logged on with lots of different computers. Surely then can't object to that? Being overseas, phoning is expensive, especially if I'm likely to have to wait for ever. I've tried to find on-line chat, but don't seem able to find it. Maybe because you have to log on and when I log on, I'm suspended? I guess they wouldn't want to help anyone who has been suspended.

Three weeks ago, I received an email from eBay telling me that my account had been suspended. The reason given was that another account, that had a name that bore some similarity to mine, was linked to my account and had been suspended, meaning that my account was automatically suspended too. I have been using eBay for years and have never opened a second account. When I tried to get more information from them, all they would tell me is that there were similarities between the two accounts that led them to believe they were linked. I have disputed this several times and now they just ignore my emails. I feel insulted and abused by eBay. I have been a good customer of theirs for many years, both as a buyer and as a seller, each with a 100% record, and suddenly they do this to me. I know they have the right to do so, under their T&Cs, but it just isn't right. I don't know how to get the situation rectified. I have tried writing to the Sunday Times, hoping they might take up the case, but I have heard nothing. If I can't get my account re-instated, maybe I can at least warn other people about the arrogant way in which they treat customers.