I have also been having problems with Shiply. I accepted a quote via Shiply, paid the deposit of £29.37 on 11 April, and the courier collected my goods (a Victorian kitchen table) on 19 April. Ever since, I have been waiting for it to be delivered. The courier has given me a variety of excuses, from losing my details to being knocked over and hospitalised, to his computer crashing, to having a neck strain... At first I gave him the benefit of the doubt, but now he isn't answering his phone or responding to the messages I've left. Shiply have also tried contacting him but have had no response either. It looks like he has stolen my table (for which I have paid the Ebay seller £160). This is bad enough, but Shiply are refusing to refund any of the £29.37 I've paid them. They will only credit it to my Shiply account, as others have found. As if I'll use them again! They have told me they can't help me regarding the (probable) theft and won't refund my deposit. Definitely a 'service' to be avoided! Jane