The only really useful advice I can offer is that anyone who has had a problem with Shiply should file a complaint with Trading Standards online. The more complaints they get the more likely they will be to take action. If they (TS) take them to court a judge could order them to fully refund anyone that didn't get their transport fulfilled. I know - ever the optimist !! Also it is worth noting that a journalist from a very well known consumer program is monitoring this thread. I have already chatted several times to a research journalist from them who contacted me via this thread and it may yet be likely they will run a full feature on Shiply if they see the thread has enough consumers ripped off. I hope it happens. If anyone else would be willing to talk to them then comment and if they go ahead with an investigation they will likely contact you they way they did me via the pm button

Looks like the Shiply rep isn't interested Shiply completely ignore all communications and the one brief time I got to talk to one of their reps, they basically said that if I wanted to go to all the trouble of a small claims court for £50 and risk facing their legal fees, and they will seek recompense of them and they would be ''huge'' fees to quote the guy, then that's my risk So anyone thinking of using Shiply, take my advice and those of fellow forums consumers and avoid them like you would a nasty virus. Shame that their rep on here couldn't bother to reply. Guess they don't take CAG seriously do they Anyone from CAG care to comment ? Because I feel this is a classic example of a consumer being treated as all alone and therefore the companies feel they can completely ignore the law.

Still Shiply choose to ignore this Shiply are behaving illegally. They claim my deposit is non-refundable and only offer a credit note. (unlawful) 7 CANCELLATIONS 7.1 If a Job is cancelled by a Successful Transport Provider AFTER a quote was accepted but BEFORE any work on the Job commenced (a "Cancellation") the user may seek to file a "Cancellation Request" and have the Deposit and/or Auction Service Fee returned to their Shiply account as credit. Shiply does not offer refunds of deposits or auction service fee payments, instead a credit policy applies. A cancellation request must be filed within 28 days of quote acceptance, requests made after this time will be invalid. If a cancellation request is accepted (see 7.x clauses below), credit will be applied to the user's Shiply account in the amount of the Deposit + Auction Service fee already paid. This credit may be used to accept future quotes on Shiply within 6 months of the "Cancellation Request" date. After a period of 6 months from the date of the "Cancellation Request", this credit will expire and be un-usable. Shiply credit is non with-drawable / refundable and may only be used for accepting quotes on Shiply. They claim that the deposit is the transport providers fee yet state they send this to the transport provider (untrue) 6.1 Shiply is free to join either as a transport provider or user and it is free to request quotes. We charge a success fee (the "Fee") to Transport Providers who have secured a Job ("Successful Transport Providers"). A Job will be considered to be secured if after quoting, messaging or contacting the User via the Site a Transport Provider is paid the Deposit (as defined hereafter). ……….. 6.5 As a User, when you accept a quote, you will pay a deposit in the amount of the Fee (the "Deposit") into your Account which is immediately transferred to the Successful Transport Provider's Account from which we then debit the sum as payment of the Fee. Why do Shiply refuse to refund me. Why won't they even correspond. I have now raised this with the BBC Ripoff britain program and have also mentioned that even CAG is full of complaints about Shiply. Yet no-one seems to bother to do anything. Comon Shiply, behave lawfully. You are xxxxxxx

I see from a quick search on here that Shiply Limited, come up time and time again for the same problem I have recently had with them. Basically, I needed a car transporting from Somerset to Lancashire. I used Shiply to get a quote and accepted a reasonable quote from a transport provider (£175 - which is neither ridiculously cheap nor expensive). For this Shiply took a deposit and fee. Since then, the transport provider wasn't able to collect the car on 2 occasions, first time his clutch was being replaced and the second time he was having a new engine fitted (he proved this by sending copy of invoice for engine). I have no problem with that. Things go wrong sometimes. As the car had to be back by a deadline (late return was going to cost me around £500), the transport provider informed me he couldn't do the job so I asked Shiply for a refund. This is where it all goes badly wrong. Shiply refer to their user agreement that states :- 7 CANCELLATIONS 7.1 If a Job is cancelled by a Successful Transport Provider AFTER a quote was accepted but BEFORE any work on the Job commenced (a "Cancellation") the user may seek to file a "Cancellation Request" and have the Deposit and/or Auction Service Fee returned to their Shiply account as credit. Shiply does not offer refunds of deposits or auction service fee payments, instead a credit policy applies. A cancellation request must be filed within 28 days of quote acceptance, requests made after this time will be invalid. If a cancellation request is accepted (see 7.x clauses below), credit will be applied to the user's Shiply account in the amount of the Deposit + Auction Service fee already paid. This credit may be used to accept future quotes on Shiply within 6 months of the "Cancellation Request" date. After a period of 6 months from the date of the "Cancellation Request", this credit will expire and be un-usable. Shiply credit is non with-drawable / refundable and may only be used for accepting quotes on Shiply. Now forgive me if I am wrong, but I always believed the Sale of Goods and services act 1982 prohibits any term that says - No refunds. This also breaches Trading standards rules and Shiply do not have the right to add any term that reduces your rights below minimum statute. Shiply have flatly refused to cooperate, have closed my dispute after just posting their terms and conditions to it, refuse to reply or respond in any way. I have been forced to take the following action: 1. Formal complaint to trading standards 2. Formal complaint to Consumer Advice service (a.k.a CAB and the OFT) 3. Dispute via paypal to get my refund that way 4. Formal complaint to ASA It seems to me that Shiply do not have any concern for either the consumer nor the law. They seem to be confused in their terms and conditions as to who pays the fee as they state that ''We charge a success fee (the "Fee") to Transport Providers who have secured a Job'' - yet they charge that to the consumer by adding it to the quoted price and the transport provider receives the deposit less the fee and then requests the consumer to pay the difference between his quote and the amount he received from Shiply. As a result the consumer has been charged the fee entirely. Basically Shiply seem to be turning what should be a great concept into a travesty of consumer rights, protection and law. Oh, I got banned (censored) from posting this comment on their facebook page - no surprise there I would encourage anyone else who has suffered problems with Shiply to complain to trading standards and OFT. Remember, you have up to 6 years to reclaim your money from them, so if it was a while ago, you still have time I invite any Shiply director to comment on this - but notice that board administrators on here have also made that offer to them and they don't seem to feel it necessary to respond to them either. I would love to hear from others on these forums who have suffered similar misery with Shiply and especially from anyone that got a refund. I understand there will be people who have had good experiences with Shiply, but you only really find out about a companies consumer policy when things go wrong

Quidco seem to be getting a reputation for doing this. Here are my recent problems with them. 1: Aviva Car Insurance - Cashback £75 REFUSED According to Quidco's rules, the claim cannot be tracked for 3 months. When the 3 months are up, you try to track the claim and Quidco point out that the claim must be tracked within 45 days of purchase ? Quite how you are meant to track something within 45 days but not before 91 days is beyond me. 2: 3 Mobile Broadband - £100 cash back REFUSED The rules state that you must get a 3 customer reference number, 8 digits in length, beginning with a '3'. According to 3 customer services, there is no such number. Quidco will not even contact 3 to track the claim without this number which doesn't exist. Anyone see the problem. In fact 3 customer services were extremely interested to hear my problem, as they say they have no agreement with 3 and have passed the matter to their investigations department. A nice gentleman there has promised me to credit the cashback to my account in the event that quidco refude to honour the cashback offer they made without any endorsement from 3. I googled quidco cashback problems and got 367,000 hits. So be warned. Quidco don't seem to honour many payments these days and their own internal forum is full of complaints. Topcashback seem to be the ones with the fewest complaint (substatially so)