Yes I called my partner because the car was making a funny noise so he followed me with his step dad so they saw it happening. also took a couple of pictures when we stopped just wish it never happened at all!

Hi I am new to this and looking for some advice on my complaint regarding evans halshaw. I picked up my new car on Tuesday 14th may and the following day driving home my front passenger wheel completely falls off. My 2 year old daughter was in the car. Luckily i was only doing 25mph. Shaken and in disbelief as to what could have happened if was driving at 60 mph I called them straight away and told them what happened. The following day I called and spoke to the sales team leader who was unaware of the situation. He advised he would pick the car up and a courtesy car was provided. He called me on Friday and said the car had been worked on by a mechanic who had been sacked for not doing his job correctly but that my car was safe now and I could now have it back. I told him I did not feel safe taking my 2 year old daughter back in this car and wanted to speak to the manager he then told me the manager is not available until Monday and that I either have my car back or no car at all as he needed 'his' courtesy back! I said NO I want to speak to the manager he was extremely patronising to me an said he would call me back. This is now nearly 24 hours later and still no contact from them. Can anyone advise if I am entitled to a refund or replacement car or what else I can do to get a full explanation as to why this has happened? I really do not trust their workmanship or anything they say. my daughters safety is my main concern and i am not sure this incident has caused any longterm damage to the car. Any help would be appreciated. Thanks.