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Found 11 results

  1. Hi All, I purchased a 14 plate fiesta from Evans Halshaw in March. Not being an expert I test drove the car (usual drive around the block), enjoyed it and paid for the car. A week later I was looking at some of the functionality but could not find the advertised stop start function. After discussing with the dealer and getting a copy of the advert emailed over it became apparent that this was an advert error. I have emailed probably 10 times in the past 4 weeks and just keep getting "well be in touch as a matter of urgency" from them but with no real discussuon about
  2. I've just received a letter from Santander regarding PPI on an old Evans store card I took out in the late 1990's. I'm not sure how they found me as the account has been closed since about 2007 and I've moved address a couple of times since then, anyway this letter was a surprise to me, i've didn't think a company would tell you they might owe you money! Sin the late 90's I was young, and think I was in my first job when I took 3 store cards run by GE capital? They were all taken out in-store with the assistant filling in the form for me. In about 2001 I got into financi
  3. Hello, on Friday myself and my husband part exchanged our ford mondeo for a ford c max grand. We said we wanted a more economical vehicle and we were shown one that was a 2011 reg and was supposedly a 1.6 tdi. We spent hours working out the finance cost, fuel costs based on the economy and tax costs. We agreed to buy and signed on the dotted line. Half an hour after we left the dealer, they called us saying they'd made a mistake and the tax was actually £20 more and could we bring the cash the next day. We thought it strange but agreed. We collected the car the following day on Saturday
  4. I'm sorry if I've posted this in the wrong section, could a mod please move it to where it's more relevant please? I bought a renault scenic from a even halshaw dealers in feb this year and I took out the service package of 2 mot's and 2 services a long with the extended warranty. I recently traded my car back to evans halshaw and have a new car, the terms and conditions say it's none transferable or refundable. Any help appreciated on how to proceed? It seems a little unfair as I never used the service package and the car was still under manufacturers warranty.
  5. This is an odd one from the start. As part of a previous claim we were given details of what we had paid off with a loan and turned up no less than 3 old GE Capital accounts, plus one that had been First National but we had sent GE Capital the settlement. So, SAR sent to GE Capital, not realising it's now Santander. Despite it being the same PO Box address it took them some time to send a very poor batch of documents. They have the agreements for 3 accounts, have returned nothing on the First National one and failed the SAR by not giving any info on a 5th account that was opened later. Y
  6. Hi, I purchased a car from Evans Halshaw for cash payment of £6900 (made £1000 cash and £5900 by Visa debit card). Evans used car reader for taking the £5900. They have some security transfer method in place . As part of the payment process they received the Authorisation code from by bank for making the payment and while putting the Authorisation code on their system some technical error occurred and payment failed. On the same day later Evans said they'll check with their bank and update me on that and we left the place without the car. Next day morning my Bank confirmed th
  7. In May, I bought a car from Evans Halshaw for £2400. I was told it had been serviced before sale by them (although the service stamp in the log book was missing - I assumed it was an oversight) 2 months after purchase, I broke down. I was towed by a local mechanic who ran some diagnostics on it and found that the thermostat housing was leaking coolant, resulting in the head gasket overheating. He tested the coolant mixture and found that it was less than 5% antifreeze. I hadn't checked the coolant because I assumed a fully serviced car would be fine - the mechanic said the coolant had bee
  8. I bought a 07 plate vehicle last august, and ive had nothing but problems, think im being fobbed off with lots of things what can i do?? they now have my vehicl im stuck with out any transport and they want me to pay money to get it back they have told me an airfreshener has leaked thru the dash board into the electronics which is causing the issue??
  9. Hi all, Dean here.. a newbie to the forum looking for a bit of advice/help! Two weeks ago i bought a 2009 Focus from Evans Halshaw and dropped it off last night to have a few issues looked at. The main been the throttle, in that it's sensitivity seems to vary with no apparent reason and that over the weekend i completely lost throttle response on three separate occasions. When i spoke to the garage yesterday, it was strongly advised that the car is towed in as if anything was to happen they could be held liable. here's where my problem begins. Today i get a phone call
  10. Hi I am new to this and looking for some advice on my complaint regarding evans halshaw. I picked up my new car on Tuesday 14th may and the following day driving home my front passenger wheel completely falls off. My 2 year old daughter was in the car. Luckily i was only doing 25mph. Shaken and in disbelief as to what could have happened if was driving at 60 mph I called them straight away and told them what happened. The following day I called and spoke to the sales team leader who was unaware of the situation. He advised he would pick the car up and a courtesy car was provided
  11. Starting a claim against Santander, was originally sold by to my wife by Evans at the tills, pressure selling, sign here gets loads off, and great deals ect, you know how it goes She didn't know it had PPI on it until i did SAR, there's a small box which has been ticked which say "I wish to purchase Account Cover insurance" her signature is above and below it, the box has of course been ticked, but other than that the only mention of the insurance is a box mention some benefits and nothing about conditions, the terms of the store card are actually tine I don't know if that's just because
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