Re: Refund of Shiply Deposit.... I have a similar problem with Shiply - Not sure if I need to start new thread??? I paid my deposit and was given courier details, I had no contact from courier therefore I rang them on the number I was given by Shiply. The person who answered knew nothing of being a courier and had never heard of Shiply! I needed a much wanted item eBay moving, after having no contact from the alleged courier I contacted Shiply on 0845 862 0346 option 2 and spoke to someone called Miss X. I told her all about the "courier", and she said she would relist my need for a courier. I told her I needed to collect the item myself as my seller was indeed unhappy that it had not been collected and was well within he's rights to cancel my purchase and relist the item I really wanted as it had been getting on 2 weeks now and the job needed to be done now. I couldn't wait to find another courier, Miss X then agreed with this and said she'd send me a "claim form" - this turned out to be just a link to the shiply website, and when trying to use the claim service it basiclly does not work - I beleive it's programed this way so Shiply just give us the run around. I called again and Miss X said she would just refund the deposit - great I thought until she added the words "into your Shiply account" meaning I would have to use shiply's wonderful services again to get my deposit back! I told her I want my money paid back into my bank account. She just kept saying it will go into your Shiply account. I told her I didnt want to use Shiply again and to pay my money back - she refused. I WONDER IF SHIPLY ARE MAKING UP BOGUS COURIER SERVICES KNOWING THAT THEY WILL KEEP THE DEPOSITS? THIS COMPANY NEED TO BE INVESTIGATED. THEY ARE [EDIT]! I will not give up - I will get my deposit back even if I have to go to their office which is at 3rd floor, 207 Regent Street. London W1B 3HH Aparently -