My Great Aunt keeps being threatened with these letters. She is 86, its on her second home with no tv viewing equipment and no occupier. I have escalated the issues as far as the BBC Executives as of this week. If this is not successful then i will be pursuing legal avenues despite the cost. I have already started consulting with legal departments. The letters have been coming for over 2 years and they have been informed multiple times of the distress they are causing. They keep saying we are sorry but we failed to update our records correctly. Age UK and the Local MP are aware of the situation. Safe to say i am furious. Anyone else have any suggestions?