Thank you all for your help, we will try to fight this and if we succeed, I will post the result.

He had paid with a debit card.

Hi all, Briefly the situation is the following: My friend goes to Luton airport, stops on the drop off point and goes to help with suitcases on the arriving guests. Once goes back after about 5-6 minutes, the procedure to remove his vehicle is already started. It turns out that there are new signs that forbid to leave your car unattended. So he had to pay a fine of 180 pounds to be able to release the car. So far everything is clear, there is sign not leave your car unattended but he left his car unattended and receive fine. But what bothers me is this, please see attachment. I have no experience with these things, but it seems to me very suspicious and unprofessional.There is no PCN number, (maybe they will provide it later, I do not know ), but also there is no offence code and signature. There is 150 removal fee and there no explanation for what the other 30 pounds is, once disposal fee is strike through. We would be grateful if anyone is able to help of possible reasons for the appeal. Thank you

The story is long and complicated to explain, and will need a few days to explain everything. So when I have more time, I will try to explain everything. Now I have to start working on my complaint to the FOS. I have a lot of work because I have to sort all documents from about 4-5 years ago, since this case is, and time is short. Thank you all for helping.

Thank you for your quick and accurate answers. I will follow this advice.

Yes, sorry about that, but I'm just trying to give you as better information as possible, without revealing any details, before I'm done with this, for understandable reasons. But I know that thereby will be difficult to get help. So, this is car insurance excess.

Thanks very much for your answer. About the letter from DCA, I will give an example, they want to be paid, let's say - 1500, but the original amount is 1000. I know that there will be some related fees and interests, but the letter does not provide information on how they formed the required amount. And if I understood correctly what I read in this forum, they have to provide me with this information.

I think that I put this post in the wrong place. Sorry about that, I had intended post it in Debt/ Debt Collection Industry.

Hello, I need some help. Got a letter from DCA with instructions for immediate payment of an amount that is much higher than the original amount they think I owe them, without explanation why this amount differs from the original. I mean there is no explanation of what this final amount include if this is interest, fees and so on. I found a lot of useful information in this forum, but because my English is not perfect am afraid that I may not have understood everything correctly. So I would be grateful if someone can tell me with simple words what to do. Also not know if this is relevant, but I will add this information in the event that this is of importance. This amount is not from any type of loan, this amount is a fixed amount that I have to pay if I did not fulfill a certain condition. So a given company claims that I am not fulfilled this condition, and wants me to pay this amount. I argue that it is their fault and I will not pay this amount. They rejected my complaint and told me that if I am not satisfied I have the right to appeal to FOS, (Financial Ombudsman Service) within 6 months. I informed them that I will do this, but then they started sending me emails that if I do not pay within a week, I will be given to DCA. I told them that I need more time to prepare the necessary documents, but they told me that although I have six months to appeal to FOS, if they do not receive relevant notice of said complaint, they will continue to progress this case as normal, per their procedures. So they do not provided me the necessary time to prepare, and now I have to deal with DCA. So, I mean that even still I have not filed a complaint with FOS, amount which DCA tries to take from me, are still disputed. I will appreciate any help. Thank you!