OK, thanks for that - I'm just always pessimistic with stuff like this. I'll give them Monday then start nagging.

Damn, much as I thought then. Problem is that I'm no longer a customer of theirs so I doubt I'll find it easy to pressure them.

Just got a letter from the insurer of a car I had a small shunt with in July 2011. They say they've not had a payment they requested from my insurer at that time for repair costs and will start legal proceedings against me directly in 14 days. I've heard nothing from my insurer since Jan 2012 when they said they would be settling with the other insurer. I've forwarded the threatening letter to my insurer but I'm concerned at the way this is going. Is this a standard tactic when a settlement is involved? What happens if my insurer do nothing and I get the threatened action against me? I assume their claim will attempt to revisit the accident circumstances and some court decision made where I will become liable for some part of the costs they quoted. Would I then have to sue my insurer? *baffled* As an extra bit of comedy the 3rd party insurer issuing the threat is now my current insurer