Actually she didn't got any letter in which she is banned from that shop, but security guards "advices" her not to return into that shop.

Last question: is it absolutely forbidden to return in the same shop in the future?

Thank you again! You have been very helpful!

Thank you so much! I asked you some explanation, because, as i told you before, I'm not English. So, basically it is nothing but an attempt to make money in some way (o simply to scare people)!

I'm sorry for my frankness, but I'd really like to know the reason why the shop gave her that sheet. By the way, just to be sure, Is she prosecutable? In other words, can she have legal implications?

I understood that she won't have further loyal complication. I just want to know what she has to do now? Does she have to wait for a letter in which she will be informed about the amount of the compensation?

Hello everybody! I need help... Some days ago, my girlfriend stole something at Primark for 29 £, so security guards stopped her and they called the police. Police officer came, but he warned her against this kind of behavior, but without doing nothing more, because there was no prior history on the database. However, she received an information sheet about RLP taking civil recovery. I'm not English, so I don't really know how it works. I will be very happy if someone explain that to me. She left her english address, but, because of her upset, she gave her old address: how can she communicate the new one? Anyway, the most important questions are the following: 1) Can you give an idea of the amount she has to pay? 2)How long does the letter take to be received? Thank you all in anticipation.