I think you have done very well out of that, just shows how a LL can try for a over inflated amount. Well done.

I believe you will find that the tenant has every right to be at the check out the DPS does take this into account at times. The agents must make all reasonable efforts to facilitate the tenant. If the landlord or agent send contractors in before the check out has been carried out then the tenant has the right to dispute the dilapidations, as then there is no proof that the tenants caused them. I apologies I missed that the tenant had been in the property for 3 yrs, then the LL has to take this into consideration, and even less deposit should be held, as they have been in the property longer. All things are taken into consideration when working out FWT, such as children, pets, working tenants, unemployed. Children, pets cause further damage. And non working tenants are deemed to have more wear on the property that working tenants. Ou may feel this rather petty, but these can and are taken into consideration by the arbitrator. There are no set amounts, it is down to the individual arbitrator to access the case. And this can be very different from 1 to another. My advise is deal with the DPS, keep to the time scale they give you for submitting any evidence. The LL will have to supply invoices for any work he carries out to them

It IS illegal to open anybodys post, only that with your name on. Also it is fraud to pretend to be somebody else to inform any of your postal addresses your information. It is also slander. Go to the police, it is not a civil matter it is a criminal offence, also take the email, this is harrassment again a criminal offence. It is the duty of the police to investigate, if you get no joy, go speak to the CAB for advice. A visit from the police may make them think twice about harrassing you.

Firstly theCheck-out should have been done with-in 24hrs/3days after moving out, you shouldalso have been giving the opportunity to be there, it is your legal right. Thedeposit should have been sorted out long before this. Deals withthe DPS, if he has counter claimed, do not agree and it will go toadjudication. The LL or agent will have to prove the amounts for any damage hewants put right. The LL cannot have "betterment", fair wear and tearmust be taken into account. Properties should be redecorated every 4/5 yrs,carpets depending on quality every 4/10yrs. LL cannot take full replacementcosts as the item is not new. Do not make an offer to the LL tell the agent youwant LL to advise of costs and a breakdown, in writing or email. You have ainventory and a check-out, compare this with a fine tooth comb. Also were theyboth done by an independent company, or by the agent? This does make adifference to the DPS if it comes down to the wire. LL can claim 1 glass wasbroken from a set of 6 costing £20, the T will not have to pay the full priceof the replacement set, just a proportion to replace 1. Regardingthe worktop, he will not be able to claim for the full replacement. If you feelhe is trying to claim too much, then my advice it to fight him all the way, youhave nothing to lose. Either way,do not agree to anything with agent or LL