No problem Martin - Approving this in a hour or two on a Thursday night is as quick as anyone could hope for. Thanks Paul TW

We would like to apologise to TheLion for the issues that they had with their order - although we would have delivered within our delivery deadline (this expired yesterday) the customer simply worried once we mentioned about the issues we were having getting the items to them. I am glad the refund went through fine - we are not having issues refunding (as you can see). As I mentioned when we answered the email the customer sent to us we don't hold card details (as they mention in their first post). These are held by our card processor, so we just click a few buttons so that they return funds - I would assume this is the same for all/most online businesses. Labrat mentions Maelstrom Games going out of business - it is this company going under that has caused suppliers in the industry to cap credit - mentioned by the original poster. Total Wargamer has been affected by this (as all retailers in the industry have been) - I hope this clarifies the situation. Paul TW