Thanks. I really hope so!

Hello, I have a Quote me Happy (Aviva) car insurance policy. Car was stolen SIX weeks ago and my claim has still not been resolved. Its a straightforward theft of vehicle with full police report. Car was burnt out entirely so is written off. Policy states that I am entitled to a new car replcement as it's less than a year old. The handling of my claim has been extremely slow and most staff are unhelpful. I can't understand why my new car has not been ordered yet. Very, very angry and stressed with the whole thing.