Actually they are regulated by the ministry of justice.The small print in their website says they are regulated.

Hello, I am facing a problem with my non fault claim(my Mazda 6 car was smashed while parked) Sequence of incidents: After the accident I went through Mazda Accident Aftercare, because of "call Mazda first" campaign". Their aggressive advertisements always say the customer is better off going through them instead of insurer. Actually they are a claims management company in disguise. They arrange a hire car from enterprise for a price double that of enterprise advertised prices. My car is written off. Mazda Accident Aftercare valued the car approximately 1500 pounds cheaper than their own website advertised prices(My car was also bought from Mazda dealer last year). They did not take my proof into consideration and did not even give me any explanation about how can I buy the car with their offered money. Mazda Accident After care took the hire car back, and told me to process the claim through my insurer. Also they told me as my written off car is in a garage I need to arrange rental from my insurer. Now what are the choices I have? I have legal assistance from my insurer. Can I directly deal with the third party insurer? There is a case of Mazda misleading the customers to claims management company by an aggressive advertising campaign, but that is an issue I will take separately.