Hi all, new here, hopefully I'm in the right place, doing the right thing. I owe BT 360.00 for a bill and cancellation fees as my contract was for 18 months and I closed it early. I wrote to them explaining my financial situation and made an offer to pay in installments albeit small payments. I didn't hear back from them. Then about a week ago I started getting phone calls. I answered the first one and a male with a foreign accent asked for me by name, I asked who was calling and he replied "Jimmy". I stated that Jimmy was unlikely to be his name as he sounded neither English nor Scottish and he laughed and asked me to "confirm my DOB and address". I told him I never give out personal details to cold callers either on the phone or at my door due to identity theft and I certainly wouldn't give them to someone with an obviously fake name who refused to confirm his identity. He then proceeded to attempt to tell me I had an outstanding amount, at which point I stopped him and said as he hadn't confirmed my identity, continuing to tell me details of whatever alleged debtor he was calling over would surely be a breach of data protection and that (ok I lied) I had started to record the call and therefore would have proof of such a breach. He then hung up. The next day I recieved a letter from Moorcroft saying I owe 450.68, 360.00 plus their fees, with the usual demands for immediate payment. I then started recieving phone calls and text messages from them from numerous different numbers, sometimes at minutely intervals, all of which I ignored and added to my blocked list. I have today recieved another letter from them threatening court action with a further 105.00 in costs applied. My account is still accessible via BT website, with the link to pay through the site still active. So my question is, am I correct in ignoring Moorcroft and making payments as offered to BT, direct to them through their site, despite them not replying to me? Thanks Gem.