We are having problems with HGR and JB leitch Sols. Thye seem to be in cahoots to extract money from us. Very bad experience. Can someone help pl. We have sending e-mails atleast 8 emails where HGR said that they were looking into the matters and come back to us. Till date nothing happened and then HGR said that now we need to correspond with JB Leitch Soils.

They refused. I think I didn't explain it very well. The replacement item for my dead card wasa different card completely, the AMD 7950. It came with game, which they are denying that I should have received. My invoice states ''Sapphire HD 7950 OC 950MHz 3GB GDDR5 DVI HDMI Dual Mini DisplayPort PCI-E Graphics Card includes free Sleeping Dogs Game Download Coupon'' To my knowledge, are they not obliged to provide what has been paid for on the invoice? I said the item was misrepresented under SOGA, once again, they denied this. The sticking point is that return postage is around £10, which I feel is totally unjustified as it is their fault, not mine. They keep telling me SOGA doesn't apply as the item wasn't misrepresented, that the system changed the title on the 12th to reflect the offer and the order was placed on the 11th. I agreed to the new item and they processed the order (i.e. paid for it, then it was picked and dispatched) on the 12th. Do I have any grounds to make a stand here or should I just drop the money for postage and be done with them?

Got an update. They agreed to replace it with a new and different card at a cost reduction (and extra £10 which I paid with a CC ) which I received yesterday. I am now however having a problem with them as there was a promotion for a free game, which I did not receive. They are now claiming my order was taken before the promotion started. My order was processed on the 12th, the same day the promotion started. More than that, it even says on my invoice that the card comes with the game! Thinking of ditching the card on SOGA, though I guess I also have a 7 days cooling off period right? Just can't seem to get a break! Edit: Just got an answer to my enote, apparently, I need to pay for postage? It does say in the Ts and Cs that the consumer needs to pay for return postage, but I also read this: Consumer Protection (Distance Selling) Regulations 2000 (SI 2334) Which specifically states that, where goods are returned as a right due to a breach of a term imlpied by statute (specifically s. 14 of the Sale of Goods Act 1979), the rights, given by r. 14(5), of a seller (yourselves) to require the buyer (myself) to bear the cost of a return is disapplied. Do I have grounds for them to refund postage or am I out of pocket?

Will do, thanks for the help so far Slick and Rebel, I really appreciate it. Reckon they'll budge? I really hope they will! Should I drop in a line about the forums and making it a little more public?

If I left anything else in there that should be hidden, feel free to give me a shout. Is the basic premise of the letter okay? I feel like I may have gone into too much detail but I want to get my side of the story across.

So I don't have a legitimate ground for asking for a refund right now, but I would if another one failed? I'd rather not have to go through all that hassle again, especially if the card takes another 4 months to go bad. Should I still send the letter and see what happens?

I'm at a loss about what to do now, do I send the letter and keep going after them or do I just take a replacement? My point is that they have nothing worth taking as a replacement. If I take the same card then it might take months for it to become faulty, then I'm going to be in the same boat. I'm stuck as to what to do now!

I'm pretty sure they don't want to offer me the same card as a replacement after what I told them about it being a common fault. If I took a replacement of a different card as they suggested, could I reject that within 7 days because I don't like it (7 days being reasonable time to inspect the goods)?

It's just that she agreed to phone me about it and I really want to resolve this asap. I would have the patience and duke it out with them but I have a lot on my plate right now, and to add to that, I'm back to work and university in a month. Though after the call, I am in a mood to put them down I'm working on a letter right now (would you mind if I PM'd it to you, any input would be great if that's possible!), but I'm not sure about rejecting the goods for a refund. It says within reasonable time? What I'm trying to say is that 4 months is fair time for a product to be rejected with a serious fault? Can I imply that with a serious electrical fault, repair or direct replacement if off the table, and the alternative of taking another product of equal value is useless because of the ridiculous prices? The only stuff worth paying for is the GTX 670 which I wish I could afford, it's more that 300 quid!

Still refusing a refund. She said she would allow to replace it with any card of equal value but at this time, Ebuyer are overpriced and have nothing I want. Even kept denying the SOGA stuff when I brought it up. Now what?

Alright, well, I just got an email saying that the manager would get to me within 48 hours so I'll see where this goes.

I just used GPU-Z, it's software that saves logs from the sensors onboard the card, nothing more. Should I still not bother?

Quick update, the manager didn't get back to me on Saturday as promised so I'll be ringing tomorrow to force my issue. I have a ton of evidence that I gathered testing the card myself, it that something I should bring up at all?

Thanks, I really do appreciate all the help Rebel. I'll see where this goes with my conversation with the customer services manager. I actually borrowed some of my mates electronics testing gear and was shocked to see how unstable the VDDC, VDDC Current and VRm temperatures were, and dangerously so! I've been hunting around PC forums and there are multiple people with the exact same problem, which is more ammunition in my case I hope! I'm making a quick checklist for my phone call, any advice on important things to bring up to nudge them to do what is due?

Getting nowhere with the bank, it's over 120 days since I purchased the product even though it only became problem 2 months ago... Great! I n my back and forth, the fella did agree to tell the customer services and RMA manager to give me a ring, hopefully I'll get somewhere with that. If not, I'll have to try the letter or dropping the CAB a call

Is that only legible within the first 7 days or if I get a replacement? Or is the argument still valid 4 months down the line with the original product?

Letter of rejecting the goods as fit for purpose and being of satisfactory quality?

Working on that right now, I'll see where I get. What other avenues could I explore?

Damn, I just looked through my statements to find the transaction, turns out it was a debit card on my dads business account... It's 120 days for Visa isn't it?

Around 260GBP

I thought most chargeback periods were around 6 months?

12th April 2012 via Parcelforce

Thanks for the quick response rapid! I used my dads card and he was about to put me on the phone when he made a good point, am I claiming they are shirking responsibility under SOGA? He wasn't sure if I am actually entitled to a refund before they try and repair/replace it? Regards, Aneesh

Hi there guys and gals, I'm a first time poster here! I really hoped that I'd never had to ask for advice in consumer rights but eventually, even I've been snared by it. Brought a replacement graphics card from Ebuyer 4 months ago and from day one, I had issues with it black screening on me and continual driver crashes. Didn't think much of it then because it was a new 7870 and the driver support for AMD is poor to say the least! In the last few weeks, an four months down the line, it issue has been getting worse and worse, I'm getting black screens and restarts more regularly. A a bit of a PC nerd, tried everything under the sun, fresh installs of AMD drivers and Windows, trying it in my other rig, completely changing my hardware around etc. No luck what so ever. To make thing worse, this is the PC I need to take back to uni and I need it for my job when I get back. I can't steal a card out of my other PC's because they're being used and I don't have the money to buy a new one, so I decided to try and RMA it. Lo and behold, no option for a refund, understandable somewhat for the general population, it's what I would have settled with had I not been in such a tight spot, I can not afford to have a another dodgy card. Got in touch with customer servies and they outright refused and for of refund even though it's within 6 months. Long story short, I have a graphics card that doesn't work, a job that starts in a month and a half that I need a card for and a company that will only repair or exchange it. I've tried reasoning with them using the standard Sales of Good Act 1982 stuff, that it isn't of satisfactory quality or fit for purpose but they keep saying the same thing. Should I continue down the SOGA argument, bring up statutory rights or just get in contact with my bank as I used a credit card? Can anyone give me some sound advice how to proceed? Regards, Aneesh Edit: I should also point out that this is a known issue with the card, the Sapphire 7870 GHz OC Edition. Putting in '7870 black screen' into Google almost exclusively brings up forum threads about the specific card. No known fixes. Also, the problems are quite random. Sometimes, the card works for days and black screens, sometimes, it does it every 10 minutes. I even tried underclocking it to no avail. Another side note, have I technically accepted the goods? Just because I received it doesn't mean it's been accepted?