I'm having EXACTLY the same issues with Homeground Management Ltd and JB Leitch solicitors. They have been harassing and bullying me for over a year now. I purchased an apartment built by [removed] in 2007. Ground rent was paid directly to the builder initially. Then (surprise, surprise) the builder went bankrupt and phoenixes the same day as a new company (Elan Homes) collecting the ground rents. My cheque had crossed in the post and been cashed by the old (bankrupt) company. Elan Homes chased me, I explained what had happened yet [removed] continuously failed to update their records. Each year I paid the ground rent and wrote on the back of the cheque the dates I was paying for. Then, Homeground Management Ltd bought the freehold. They were also passed the (wrong) details of my debt so yet again it was carried forward... Yawn. In addition to that error which I've tried to address with Homeground and [removed] I also failed to receive a demand/invoice for 2013 and 2014 I noticed this in January 2014 and wrote to home ground by post and email. The email received an automated reply saying I'd get a response in 3-5 working days... I'm still waiting! LOL When JB Leitch got involved in March with aggressive letters and ridiculous charges for late payment I explained the situation. [removed] said she'd address with her client but it wasn't until June that I received paperwork. The payment was promptly sent upon receipt. My understanding after taking legal advice is this: Ground Rent is only payable if you receive a valid demand as per S166 of CALRA 2002 if you dont receive it then THE GROUND RENT IS NOT DUE AND NEITHER IS ANY ASSOCIATED LATE CHARGE. (Look it up [removed], I can see you only qualified in August 2013 so perhaps you've not learnt that yet...) The fact that I chased by post and email (and have email server automated replies asking for 3-5 days for a reply) seem to be suffice in the eyes of the law and any county court claim issued that I didn't receive the demands. Homeground Management and [removed] have yet to give a meaningful reply to any correspondence. So far in 18 months I've had one reply simply saying they are not setup for telephone calls and can I send my 12 digit account reference so they he can look into "my arrears". (I did, numerous times over the space of 18 months and heard nothing back). Despite my appeal for common sense in November to JB Leitch it wasn't until the end of January that I was furnished with a reply, STILL wanting £280 of legal costs! I explained I was away working yet within a week JB Leitch was harassing me for a response. Shame they can't be as timely when I write to them! I will of course keep this forum updated with my news, and I hope I've included enough keywords to help other people with similar issues find this forum. Best regards, Chris PS: It tickled me that on [removed] Linkedin profile apparently his current role at Homeground Management Ltd includes " • Respond promptly to customer inquiries. and • Effectively pass customer complaints to complaints handler." PPS: It also made me smile that on [removed] profile page on JB Leitch's website, her quote is from Henry Ford "Whether you think you can or think you can’t, you’re right." Apparently NOT in this case,. Do look up S166 of CALRA 2002; Google is your friend [removed] .