I'm not sure how she'd go about proving she was elsewhere when money was withdrawn from her account, some of the cash was withdrawn from ATM machines in places that she's never even been to in Uganda but how does she physically prove that? My mum is about 80% deaf, so luckily she hasn't spoken to them on the phone but unfortunately, she can't hear word for word what people are saying to her, I'm not sure what the letter says, but my mum did go to her branch where they told her that her card is a chip and pin debit card so it had to be her using it, which makes sense as bank do not acknowledge that chip and pin bank cards can be copied.

Hi all, hopefully I'm posting this in the right section To cut a long story short, my mum went to Uganda back in May, during her time there [i suspect] she was a victim of 'skimming' and around £700 went missing from her bank account. When she got back to the UK, we took a look at her statement and the ~£700 was withdrawn from various ATM's around Kampala in increments over a few days. Barclays bank did initially cover my mum's losses whilst they supposedly opened an investigation, but just a few days ago, they basically sent her a letter saying that because her card uses the chip and pin stuff, it had to be her withdrawing the cash and that she needs to pay all of the money back. I've done a bit of reading and banks in the UK don't seem to acknowledge that skimming a chip and pin debit card is a thing and automatically place the blame on the victim of the fraud. Is there anything at all that my mum and I can do? Thanks in advance

About 6 years ago I did leave my job voluntarily and received a 24 week sanction, since then I haven't left any more jobs, been late/missed any appointments or anything. That one previous sanction was from a previous claim for JSA though, this is a different claim so I think this would be a first offence? So it is likely I'm facing a sanction?

Hi all Currently I attend a work programme with TCV Enterprises (formerly BTCV) and accidentally missed 1 work programme appointment 2 weeks ago. The reason that I missed the appointment was because my signing time at the JCP was changed and due to TCV being in the same town as the JCP where I sign, for convenience (as I have to get a train to appointments), I asked for that to be changed too; they were fine with changing it but I now remember my WP advisor saying that they couldn't offer me an appointment on the same day, but they could offer me one the day before I was due to sign. He gave me an appointment letter and off I went. It came to my signing day and I caught the train to sign on at the new time and then go to my WP appointment afterwards as I routinely do, I was quickly reminded that I was supposed to be there the day before when I got to TCV It just completely slipped my mind. Today I received my first ever 'doubt has arisen' letter asking me to give a reason why I didn't attend and why I didn't let TCV know that I wouldn't be attending; I doubt 'it was a human error' is going to suffice as valid reasoning here So I think I'm unfortunately looking at a sanction. Completely my own fault, I know. Can anyone advise me as to whether I'm actually likely to get a sanction and how long it's likely to be? Or am I just panicking? Also advice regarding alternative benefits that I may be entitled to should I receive a long term sanction. I have chronic renal failure but am pre-haemodialysis and am unsure as to whether this qualifies me for any benefits. Thanks in advance.