We have been arguing with royal mail over this but they said that the parcel was delivered to my dads address and a signature was obtained but on the day they delivered my mum and (the only occupants of the house) were in the middle of the Med on a cruise. We asked that if the parcel was left with a neighbour then why no card but they said no card was needed as it was delivered to their address and a signature was obtained but again and again I put it to them that my parents were not home, no card left and the signature they have is neither of my parents. Royal mail are saying the case is closed now which is so frustrating they are just not listening, my dad rung trading standards and has been told he could go to the police but he's just giving up I'd really like to sort this out for him but do not know what else to do, any ideas?

My dads having the same problem a mobile phone was being returned to him by royal mail who said they delivered it to him and got my dads signature but strange thing was he and my mum who are the only occupants of the house were in the middle of the ocean when it was delivered but the signature is not my parents just a squiggle. Royal mail say they are happy it was delivered - how can this be right?

Any help please????????

Hi I wonder if anyone could help me to sort out a problem I am trying to help my Dad with. He sold a mobile phone on ebay and the buyer was not happy so said he would send it back which was OK. The mobile was sent back but unfortunately during a time which my mum and dad were on holiday they were actually in the middle of the sea at the time it got delivered but amazingly someone signed for the parcel and now Royal Mail say it was delivered, I look on Royal Mails site and typed in the tracking number but the signature was just a squiggle I have been arguing on my dads behalf for a few weeks now but everytime we just get fobbed off with them saying that it was delivered to the address but when I say how because no one lives there other than mum and dad and at that time they were on a cruise in the middle of the ocean they don't seem interested. The last letter we got said they were satisfied it was delivered and they were going to issue a dead code which I assume is to ignore us now, I even wrote to Adam Crozier but no reply from him. If anyone can help we would be most appreciative. Thanks - Joanne