Hi, Thanks for your reply, all correspondence with them has been via email so far but I have kept all of it in a folder so I have the original acceptance of the payment arrangement and all the back and forth emails regarding the overpayment etc. I also have copies of all my bank statements showing the payments going out and not being returned so can prove that the £400.00 has definately been received at their end. Am I wrong in asking for the payment back via cheque due to the timeframe? I don't want to be awkward, just reluctant to give out my new bank details to a PDL company again Will try with the bank first and see if they can help, if not, will send a formal complaint letter. Thanks again

Hi all, I had a payday loan with Payday UK last year. When I lost my job late last year I came to an arrangement with them to repay £250.00 back at a rate of £40.00 per month by standing order (this was the capital plus one months interest). I have had a very hectic year (new baby born in June) and to be honest, just forgot about the standing order leaving my account each month I (finally) realised that the money was still going out in August and cancelled the payment for September.. at this point I had paid back £400.00 in total. I contacted PDU and asked for a cheque to be issued for the overpayment and they contacted me back to say they only had a record that I had overpaid £40.00 not the £150.00 I have actually overpaid and they asked for my bank details to send the £40.00 back to me. I have not given them my bank details but instead sent them a list of all the payments I have made to date and repeated request for them to issue a cheque for balance... it's been two weeks now and despite chasing them, there has been no response. What (if anything) can I do? Thanks in advance