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  1. Hi, I cancelled a web hosting service a couple of years ago, and it wasn't unreasonable to expect billing ti also be cancelled. The service was paid via PayPal Subscriptions, I didn't realise I had to cancel this myself and small payments (5 a month) have been continuing without me realising until recently. When I spotted it, I contacted the company and cancelled the PayPal subscriptions, however, I'm having some difficulty getting the money back from them. They advise that because paypal charges them transaction fees, they will refund me but first want to deduct these fees. Where do I stand legally? Surely I am entitled to a refund as I've 'paid' for a service I haven't received and I don't think I should have to incur the payment fees as part of a refund. Thanks Abe
  2. Hi Don't know if this is the right place but wondered if anyone could help me and let me know where i stand. Today i received 2 letters from my local council about overpaid housing benefit . First one is for £366.90 from 2005 and the second for £241.77 from 2008. As these are both over 6 years old do i have to pay them?
  3. I was claiming tax credits, and due to not filling in their update form as required, they stopped the tax credits, and are sending me threatening letters to pay it back. they said it's too late and I just have to pay. this dates from around last july. to be clear, I should not be paying them anything according to my income, in fact they would owe me things, but obviously this depends on the claim being valid etc. is there any option besides just paying them?
  4. Hi, My OH has been informed that for 11 months now she has been overpaid via her work, coming to about £1200. She has been working extra days to pay back the overpayment but was wondering what happens to the extra Tax that she paid on this amount, and if she can claim it back how she goes about doing this? Thanks JJ
  5. Hello All Advantis are chasing me and my wife for £3433.13 for an overpayment of tax credits. I was made bankrupt three years ago and I'm pretty sure the overpayment to which they are referring was from before that time. If the debt was before the bankruptcy (which was initiated by the HMRC on a separate matter) shouldn't it have been included in the bankruptcy petition? My wife is named separately on the account so I would figure that even before we disputed the amount it should only be for her share and not mine if mine was cleared with the bankruptcy. Also, what is Advantis' role in this? They claim to have been sent the account by HMRC but will not confirm whether or not they purchased the debt. They are also claiming that they can only send me any paperwork they have on me if I request it in writing and pay them £10.00 for it. Any views would be very welcome. Cheers Mike
  6. I recently got into debt with Sainsbury's Credit Card. The debt was for £1280. I also had another credit card i needed to pay off, anyway, when i was transferring the money, I got the amount mixed up and ended up paying £2240 into my sainsbury's account via BACs. I have spoken to Sainsbury's and they have now told me that the debt was moved to Westcot, who i phoned, however they said the debt hasn't come across and I need to speak to Sainsbury's recovery team, which i did after I could see the wrong amount on my online Sainsbury's account 24 hours after the payment. They said they couldn't see the payment. Now the regular Customer service have refused to speak with me as the account has been passed over - although i have no idea who too. Is there any suggestions people can give? I was of the understanding that regardless of it being passed over to a debt collector that I didn't need to engage with anyone other than the company the agreement was made with? I'm just wondering what the best course of action (writing a letter I assume) is to close the account and get the amount that i's now in credit refunded to me. Any help appreciated.
  7. Hello, I currently have a grievance regarding overpaying my corporate membership fees at Nuffieldhealth Cheam and was wondering if someone could please help if I have a case here. I've been a member of my onsite corporate Nuffield gym since 2011 which I pay £10 per month for. Wanting access to a pool, I decided to take advantage of my corporate discount at other Nuffield gyms and joined Nuffield Cheam in 2012. When I joined Cheam in 2012, I took my company ID badge and was told by the salesperson that their discounted corporate rate at Nuffield Cheam would be £56 per month, which I have paid every month since. Recently, I thought I'd inquire about a swim only membership as I thought £56 to basically just use their pool was excessive. I spoke to the manager at Cheam who advised they don't do a swim only membership but in fact my corporate rate was actually £35 per month and he would complete a new membership form for me to sign to adjust my monthly direct debit. I felt that I had grossly overpaid and emailed their complaints contact regarding a refund of the money I had overpaid over the past 3 years, I didn't hear back from them so inquired about this when I next went into Nuffield Cheam. I was provided with an email address of the MD of Nuffield Cheam and emailed my complaint. I heard back from the Deputy Manager who said that they were unfortunately unable to refund any overpayments but would amend my DD to £35/month and provide me with some free guest passes. As my next step, could I take this to Trading Standards (or whoever is the gym's sector ombudsman)? Surely this can't be right to not get a refund for a mistake they have made and where I haven't breached my contract terms? May someone who knows about this please steer me in the right direction if I have a case. My calculations show that I should be refunded around £756. Apologies for the lengthy read and thanks in advance for any assistance:)
  8. Hi all i would like some help, advice or info regarding over payments from an employer my wife worked for the local council at a school for 13hrs a week for 4 and a bit years, Last year she become pregnant and continued to work till april 2014 when she took maternity leave she was told she didnt earn enough money so she wouldnt qualify to be paid materntaiy pay, instead she was paid from the local job center, in august 2014 her employer paid wages into her account because she works for a school and it was during the 6 weeks holidays she thought the money was hers as how could the council make a mistake they paid her till march 2015, In march when her maternity leave was up she decided to not to return to work and handed her notice in which she then received a letter from her employer accepting her resignation and a final pay of what was owed to her. We have now received a letter from her old employer this week stating that in august 2014 the employer transferred there payroll over which resulted in my wife being paid and as it was a mistake they are now asking for the money back within 21 days and also the payments started august 2014 its now august 2015 why has it taken them so long to see this as this was clearly there mistake which they say in the letter. Now my wife is out of work and i have just started a new job we clearly can not pay the debt all in one go like there asking. Where do we stand on this issue? Many thanks for your help
  9. Unbeknown to me I've had £1690 sitting in another council tax account from 2010. I knew I'd kept up my payments and knew I'd done no wrong but had no proof. The council are going to transfer my money into my new account BUT I would like advice as they caused me undue stress in 2013. I hear constantly about the council taking people to court for unpaid tax yet not once until yesterday did they inform me that this was there. I was put through hell back in 2013 when Rossendale bailiffs were on my doorstep. I've paid bailiff fees and court costs unnecessarily. Can I take the council to court for compensation? This account was a joint account for same address. The account i have now is just in my name but partner still lives here. I've only come to know about it because I asked alot of questions at council office yesterday. I was suicidal at one point due to this! Thanks to anyone who can advise and apologies if I've posted in wrong place. Lisa.
  10. Friend of mine received a letter this morning from Tax Credits asking for £1800. This goes back from 6 years ago. They have threatened her with debt bailiffs if she does not cough up. Legally where does she stand with this? As in the first place she did not know the money was owed.
  11. Hi all. I had a student loan / grant for a course started September 2004. I left the course early 2005 and claimed jobseekers. Jobseekers would not pay me anything until the summer as they said I had to live off the grant I had received. I still had to sign on but received no payments. About a year or two later the student loan company wanted me to repay the grant. I phoned them and explained how I was ineligible to jsa because of their grant, so if they wanted a repayment they could get it from the job center. She said she would look into it and that's the last I heard. Today, nearly 10 years later, I have got a letter as follows from the slc This is the first time I have heard from them so I don't know what the recent contact is they are referring to. I have moved house several times, but been in my current house 2 years. When I complete my tax return, if I bump up my income then the loan repayments are automatically added, so they surely know where I have lived all this time! I still have the loan to repay but have not yet met the income requirements. Is this statue barred, or is this type of debt not eligible? I didn't want to ring them until I have some advice as I don't want to open any cans of worms! Thanks
  12. Hi Just a question concerning my parents really, rather than me for a change! They have an overpayment of tax credits of around £800, which hmrc has been badgering them for for ages. My mum recalls that they once had a letter saying hmrc had made a mistake, but she can't find the letter now, so she's been ignoring the letters which have followed demanding payment. I've just found out about this and pointed out to her that something's changed with the law and they can take it from your wages now i believe if it's a tax credits debt? Anyway, now she has 'Equita' sending her letters demanding she rings them to make payment or discuss a payment plan. This is the second letter received today from this equita company, so I've told her she can't ignore this anymore and must call tomorrow, but who does she call? HMRC or Equita? Will Equita now start adding interest to this debt? She's really resenting having to pay it back as she assures me hmrc did say this was their mistake a long time ago, then began pursuing her again for it! What's the best thing for her to do? I don't want her to damage her credit rating (it's always been 100% squeaky clean) and I don't want her to start getting charges, but obviously £800 is a lot of money to her and she can't afford to get rid of it just like that Thanks in advance for any advice!
  13. I have worked for the same company for the past 18 years. Two years ago after some health problems i decided to step down from my role to a less stressful role. I wrote to my manager and we agreed what i would work. My part time working has been reviewed by them over these two years as has my shift pattern and they have written to me stating that the shift pattern and part time working can continue. i have been working night shifts during this time In June this year i was offered a different post (same grade) on day shift and i worked out with my line manager what days and hours i would work as i knew how many hours i was working. My line manager contacted HR and found that the hours i believed i was working and whay i was paid was wrong. I was working 27.25 hours per week but have been paid for 32.25 for the past 2 years !!! Well, after i finally stopped crying i looked into the letters ect that i had from my employer and i have had a meeting with them to discuss how this happened. it seems that in 2012 when i changed roles the director completed a "changes form" and put 32.25 hours on this form, he signed this but i had not signed or recieved a copy of this. i should have. I have had e-mails and letters from my line manager agreeing the hours and "regular shift pattern" they have also put me on the rota for the past 2 years working the agreed shifts. Perhaps i should have realised that i was being overpaid but i did not recieve a letter stating the hours i was working and the pay, i only recieved a letter with the pay and i stupidly assumed that this was correct. This issue has been with the Legal department for the past month and i have been invited to a meeting this week. I am obviously concerned that they will be reclaiming the money. My salary has decreased already as they are now paying me what i should have been paid and for them to also recover the money owed i will be struggling. I would still be paying them this money back in years to come as it is over £5000 ! The main questions i have are if i have to repay what is the smallest amount i could suggest to them if i left the companu could they sue me and claim the money how to i work out Tax ect as obviously i have paid tax on the amount paid and this will have to be recalculated. I have spoken to ACAS and the citizens advice and there has been some mention of estoppel. what are your thoughts ?
  14. I am being taken to court by a debt company. One part of my armoury is that I have not recieved a notice of assignment by recorded delivery (or in fact at all) The company are saying that they did send one to me, although I have not mentioned the recorded delivery. The date they say they sent it was when I was when I was staying with friends in France, which I can easily prove if necessary. Can I ask that they provide me with the recorded delivery paperwork (which they must have used by law as I understand it) under cpr31.14? Am I correct in my understanding that if they have no recorded delivery paperwork regarding the assignment, then they have no right to sue me?
  15. I am contractually employed for 25 hours per week. For the past 3 years I have been an acting manager. This means that I regularly find that i am being asked to 'Act Up', work as a manager instead of doing my contracted role. On the weeks that I am managing, I have an increased wage both due to level of responsibility, and also number of hours. I've recently been informed that on the weeks that i have been managing, i have been overpaid, and I now owe nearly £5000 which they are taking from my wages. Had I known that I was being overpaid, I would have contacted them, however I do not see how I was expected to know. Moving from part time to full time, and also working at a higher level, I would have expected a significant increase in my weekly wage. I could not have known how much this difference would be as they never informed me what the new rate would be. I'd be interested in hearing your thoughts on what, if any, rights i have to argue my case. A friend has suggested the Estoppel law but i'm struggling to understand how this would apply. Any help/advice would be appreciated.
  16. Good afternoon Hope someone can help. I am new on here. Currently working for my current employer for nearly 4 years, been a good worker however I have been signed off for stress at work for 4 weeks now due to what I would view as bullying from my line manager. This is an ongoing issue that HR are well aware (and witnessed once) of and I am very anxious about returning to work and am actually considering leaving for another job. Anyway last month I was off for 2 weeks of my monthly pay period backed up with sick notes and I'm 2 weeks into being off this month. Last month my wage was paid as normal. I assumed that this was normal policy and maybe because of being off with stress at work the ssp threshold did not apply to me. Today I was meant to be paid, logged on to my bank and no wages but all my DDs are showing as taking me into an unauthorised overdraft. I spoke to HR and they said that the woman in charge or salaries is off but as I was overpaid last month, I should have been on SSP for 2 weeks they have paid me SSP this month but as I was overpaid it means I don't get a wage this month. This wasn't communicated to me, its not that i want money for nothing but I now have a full month and rent bills etc to pay and no money. I do t even have the money to go to work and I'm not sure what to do. Is there any agencies who can help me with some money until I'm back at work or would I be better leaving and making a claim for ESA whilst I'm off sick? Never been on benefits so I don't know what to do. As I say if I've been paid too much it wasn't explained to me how for this month and potentially next month I won't get a wage.
  17. OK so i used to work for bank X on a shift pattern for which I received a %age uplift on my base salary. Bank X was bought by Bank Y. Shortly before the takeover I stopped doing shift work and just did 9-5. When i received my new contract from Bank Y, the same %age allowance was included in my remuneration. Because the allowance was included in my new contract I did not think I was being overpaid. My employer has now asked why i didn't tell them I was being overpaid, and I told them i thought it was part of my contract. I understand an employers right to claim back overpaid wages (as long as it was my mistake, i knew I was being overpaid and i haven't spent it), but as it's in my contract would it even been an overpayment? And could they dismiss me? I didn't fraudulently claim, my pay is automatic each month based on my annual salary+benefits. The contract does not define what the shift allowance is for, or when it would start/stop. I just presumed it was a benefit that had to be carried over by Bank Y when they bought bank X. I am primarily worried about loosing my job, but if i do keep my job they may ask me to payback an amount that is equal to about 60% of my annual salary! Please help
  18. Please can somebody advise? Friend was employed by Company A from November 2010 till November 2012. Employment contract said company had right to take back any overpaid wages. Company A has now written to friend saying that they want overpaid wages back - they aren't saying which hours were overpaid merely giving a lump sum amount to be in full settlement. They have said that if friend does not pay up soon they will go to the small claims court - and bankrupt friend if necessary. We know that Company A is of the opinion that friend claimed meal breaks and travelling time when he shouldn't have done. Apparently, they think, he was entitled to claim this ONLY for the first few weeks that he worked there but he was not told this and claimed all the time he was there. His timesheets were seen by the MD (small company) and approved by him before being passed to outside payroll bureau. The timesheets quite clearly show that meal breaks and travel time were being claimed, it is not just buried in the figures but separately shown. As the timesheets do not give a total number of hours - or allow you to show the overtime rate (time and a half or double time) the MD would have had no choice but to read what was on the timesheet. Friend's previous job and current job are in the same industry as Company A and they both paid meal breaks and travel time. Assuming that Company A does go to the Small Claims Court and they ask for a lump sum rather than an amount linked to specific hours that they identify, will the Court allow this? If the Court requires them to identify specific hours then how far can they go back? All the way to November 2010? Lastly, what happens to the amount they ask for as it has already been subjected to PAYE and NI and presumably one cannot get this back from HMRC. Does the Net amount get worked out? Obviously, all this is a bit of a new experience for us. If anybody notices anything that we have missed I would appreciate it if you assume its because I don't understand what goes on. Thanks
  19. Hi I am trying to deal with my credit history and found a CCJ. This relates to an apparent overpayment of salary in January 2008. I was employed for a short while, but went sick with depression and resigned. I believe they may have paid me sick leave and then gone 'ooooops' shouldn't have done that. To cut a long story, I was diagnosed with depression in 2001, the PTSD and later something more serious, I would have certainly fallen into the Mental Capacity Act because of the medication I was on. They have said they will need proof about my capacity, this is where mental health gets a bad deal. Geting the paperwork back from the local authority, they say i still owe them the overpayment, but nobody has explained why. I believe as far as i can remember it was an error on their part, I really don't know. They have included a long letter saying that the letter enclosed shows I admitted the debt. The letter reads 'I write in relation to the account. I thought this matter had been resolved as I still maintain this is a clerical error' _ Am I right in thinking this is an admission of guilt !!! They are also state that should I wish to take the matter further, then I will not be successful and incur more costs. I wanted to set aside the CCJ. I was diagnosed in Nov 2009 with a condition call Borderline Personality Disorder, which kicked the wind out my sails. I also meant I could no longer work as a counsellor. I offered them £10 a month in July as at the time I was so confused by everything, I even stupidly entered into an IVA because in August 2009 they slapped a CCJ on me for this salary overpayment. I have very little on credit but this CCJ..... I would love peoples views, I am well on my way to recovery training and helping people with mental health and debt, just need to sort mine first. Am I right in asking for proof of the debt, sending my diagnosis letters..
  20. Hi All Would be very grateful if someone can advise on the following: I share a flat with one other tenant who works full-time and receives no benefits - I receive WTC and in 2012/13 was awarded 50% Council Tax Benefit (Both our names are on the Council Tax bill). In July 2012 I received a letter telling me I would be receiving 100% CTB for the rest of the year. "Great!" I thought... Come May of this year I received a letter from CT saying I owed them backdated CT for 2012/13 to the tune of £600!! When I asked why they said someone had reviewed my claim in February and had consequently reduced my CTB to 50%. I had received nothing to tell me of this and immediately contacted my local benefits office by email to ask why they had changed the award and why they hadn't notified me. After 4 weeks with no reply I went down in person to speak to a benefits officer - after scrolling through the history he seemed unable to explain why they had readjusted the benefit but put a note on their system for the officer dealing with my claim to contact me. Again, I have heard nothing. Whilst he was going through the notes I noticed that at the time they sent the letter saying I was entitled to 100% benefit I was actually only receiving 50%. I have since spoken to the CT division again who have put a hold on the account for 2 weeks, and advised me to make an appeal against the benefits department. It seems someone has made an error, either by awarding me the wrong amount in the first place, or by sending a letter with the wrong amount. They also seem to be at fault for not letting me know in February when the claim was reviewed. I am not in a position to pay the bill and do not wish to receive a court summons. If anyone can advise me of my rights and/or how to proceed I would be very grateful. Many Thanks
  21. Looking for a bit of advice. Just received a letter from the Debt Management (BF) in Gloucestershire saying that there is a debt of just under £2000 outstanding. Telephoned them and it is supposed to be for overpaid Carers Allowance between 1998 and 2000. We have no idea what it is about, but given the fact that it seems to be upwards of 15 years old and neither of us can remember any further back than last month we will accept it. I do seem to remember that it had something to do with my wife being paid ICA for me after they reduced my DLA award in 1998 for which I never appealed against. Having said that they say that they have arranged to take back a third of my wife's State Pension. We don't mind paying it back but are not happy at the rate they have set. I told them that we are on Guaranteed Pension Credit as well but they could find no evidence of this on their system. If we were then the repayments would come down to £10.80 a week. The question, am I right in saying that if you have more than £500 in the bank they will not entertain a lower amount based on hardship? From what I have read if you do have more than £500 in the bank, you can only apply for a reduction due to hardship on health grounds only?
  22. Hopefully someone can help me out. I claim Income Support and Carers allowance. My wife is disabled and claims DLA high rate for care and mobility. My wife also claimed Incapacity benefit. My wife had her Incapacity Benefit changed to ESA February 2012. Prior to this my income support statements always showed she was claiming High DLA and IB. I was last week sent a review form by DWP, I filled it in and yesterday received my Income Support statement showing a reduction in payments. I telephoned DWP who said, due to the governments change from IB to ESA, my income support had been wrongly awarded since February 2012, as I never told them that my wife had changed from IB to ESA. I never knew I had to, as they were fully aware that my wife was on IB, and no change in amounts between the two. I asked why it hadn`t been passed on internally (all claims are made by the same DWP office) she said they don`t have to, and it is my responsibilty to tell them the government changed the name of the benefit. My wife was told she would be getting an extra payment due to her being on support group, she didn`t get an extra payment but my income support went up - which is why I didn`t question the extra amount. After all my waffling-sorry, my question is: Should DWP have passed on the information to each area dealing with Incapacity Benefit changing to ESA? I understand now I have an overpayment on my income support, and although it hasn`t been done intentionally what are the chances I will be prosecuted? The DWP have now lowered my payments and have assured me that I am now getting only what I am entitled to, but I`m scared stiff I`m going to end up with a criminal record as I didn`t tell them my wife had changed from IB to ESA and accepted the overpayment.
  23. Left my previous employer in Dec due to abusive comments made towards me. I got my final wages but then was paid again the following month and that close to Xmas with four kids was a godsend. Fast foward to today and they have emailed with regards the overpayment. I am not in a position to pay it all back in one go, infact out of work it would need to be between £5-10 a week. Probably not what they will want to hear and may try to tighten the screw harder however if I make that proposal and they dont accept it am I right in thinking that if it went to court a judge would look favourably on me due to the fact I have made a proposal without disputing it and can show I am not living a life of luxury infact I am on a dmp?
  24. I'll try and keep this as brief as possible. From 2007 to 2010 I was a full time uni student on a fixed bursary with two dependant children and a single mother. I applied for housing benefit and an official came to the house to complete the claim paperwork. I cant remember the exact figures but it meant that I had to pay roughly half the rent and the rest was housing benefit. About 12 months later I was told my rent account was significantly in credit because housing benefit had been increased, when I contacted them I was told the figures were correct so I adjusted the amount of rent I was paying accordingly. During the 3 years my child tax credits increased only due to inflation as did my rent and my personal circumstances never changed. At the end of my course in October 2010 I contacted housing benefit to report a change in circumstances and they came back to me saying I had been overpaid housing benefit. Initially I was told it was about £700 but they accepted this was likely to be their error and they were looking into it. A few weeks later they told me that in fact it was about £2000. Again I was told not to panic as "most" of it was probably their error. The final figure they arrived at was just over £5000! To say I am horrified is an understatement! For the past 2 years I have argued the fact that this is their mistake and have written 2 letters of appeal which they have "lost" on both occasions. The case has also been passed around to different people so it was hard to keep track of who I was dealing with and I was constantly having to repeat myself. A few weeks ago I received a letter saying that the council had taken the case to court and I had been found liable. If I had known it was going to court I would of liked to of had the opportunity to put my side to the judge. I have now been told I have to pay even though I dispute it. I was told to write them an income and expenditure and make an offer of payment. At the moment although I am managing to pay my bills I have some big expenses that are looming, car is due its MOT and I know it needs a lot of work doing. My son will be starting college soon and I need to buy equipment which will set me back nearly £300. The house is in a poor decorative state. My son has shot up in height and desperately needs new clothes etc. Anyway im waffling so I'll get to it. I made an offer of £20 per month and wrote a covering letter explaining my present circumstances and asked that they accept this nominal offer for 12 months and then look at it again when im hoping my circumstances would be improved. They have declined this offer and are demanding £50 per month for 6 months then £60 per month for 6 months and then they will look at it again! Its almost like they havent even bothered to read my letter properly. What do I do next?
  25. My wife was on maternity leave with the NHS for about 6 months before we moved to the US. It turns out, due to a cock-up their end, my wife was overpaid for those 6 months. Anybody who is a nurse/doctor would appreciate that payslips for shiftwork can be confusing and variable, so it wasn't obvious that she was being overpaid. It was only when she sent her notice in that they found the error and demanded nearly £10k immediately - this was in May. Words cannot describe the feeling. My first response was to ask for proof of the overpayment and to offer £10 per week for a year. Rather cheeky but it's expensive moving to another country, especially on one wage. For whatever reason they didn't get the letter so they wrote again - I just sent the same letter again. Then a couple of months later they again demanded nearly £10k/ I'm pretty sure the figure was slightly different from last time. No breakdown of figures was received. Quite frankly the tone of the letter was nasty and they ignored the offer I made. I wrote back again, repeating the same offer, but noting that my wife was unemployed and we were short of money so - if anything - they would have to accept a lower figure the longer they drew it out. Finally, today - six months after the initial letter - they wrote back again. They provided a breakdown of the overpayments and guess what? It was "only" £3.5k. They rejected the offer and said that if agreement could not be reached then they would pass the matter on to their debt recovery team (note: I think that's internal, not a debt collection agency). Again, the tone of the letter was condescending and accusatory. However, the problem I have is that we don't have that sort of money. My wife is still unemployed and I'm self employed, and we are eating away at the little equity I have left from selling the house in the UK - and that will run out at some point. She would be employed but it's taken months and months for the local nursing board to get their backsides into gear with her qualifications and NCLEX (exam). I doubt she'll be employed for a couple more months yet, and even then only if she passes the exam which is pretty tough. I'm not saying we won't pay this debt - I have made an offer twice which they have rejected, albeit for a lower figure. I really can't afford to offer them any more than what we already did, though of course I could pay it off over several years. The latest letter hinted that they would demand a change in repayment if my wife became employed - is that reasonable? My other concern is whether the NHS would try to sell the debt (is it a debt when it's an overpayment, compared to like a credit card or loan?) to the US. They know where we live unfortunately. I did think whether there might be an Ombudsman for the NHS who could mediate if we reach a stalemate. Personally I feel like writing to the local Trust and higher for the nasty tones of the letters, how long it's taken so far, and how they could cock up the amount owed by 3x the value - twice. Any ideas/tips much appreciated!
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