Hi everyone, Hope you can help, the Co-op are causing me no end of stress and I'm starting to wish I never took my loan out. Today I recieved a default notice which was quite a shock. The thing is, I hadn't recieved any previous requests for payment, but I'm now allegedly two months in arrears? I spoke to them today and after much to-ing and fro-ing, the guy on the other end finally admitted they hadn't sent me any letters. He said it had to go through several managers but he would 'unoffically' start my payment from this month. It was like this was such a big favour to me! Plus I have to call them bach tomorrow to check it's OK. I've just started a very low-paid internship and I don't think I can afford to pay £116 at the end of this month (which is only three days later than was demanded in the default notice). I'm really annoyed with their customer service, and I have a feeling I've gotten a raw deal. I would love some advice, PLEASE!!!!