If you have an openplan (where the mortgage and current account are linked) type of account the mortgage reserve is actually an overdraft on your current account. As you reduce the balance of your mortgage, the amount available as a mortgage reserve increases. By closing your mortgage reserve facility they are basically saying that they won't lend you any further funds that may increase their exposure. However, they (unless they have specifically told you otherwise) aren't closing your actual mortgage account.

Hello simmotech In the advert is something that is said or shown on screen ? If it is something that is said, couldn't you record the audio onto a cd and send it to the Ombudsman Service to pass onto Barclays. If it is something on screen, couldn't you get a screen shot (play the video press print screen and paste into word other software package) and send a copy of it to the Ombudsman Service to pass onto Barclays. Just thinking of a way to get other come the petty objections of Barclays.

Hello Kibris If your complaint is still being assessed by an Adjudicator or been passed to an Ombudsman for a final decision, remind them of their statutory powers to request information. http://www.legislation.gov.uk/ukpga/2000/8/section/231 231 Ombudsman’s power to require information. (1)An ombudsman may, by notice in writing given to a party to a complaint, require that party— (a)to provide specified information or information of a specified description; or (b)to produce specified documents or documents of a specified description. (2)The information or documents must be provided or produced— (a)before the end of such reasonable period as may be specified; and (b)in the case of information, in such manner or form as may be specified. Regards Ian