If you go onto the tracking royal mail website and double click on the box where you typed it in, your pc may have saved what number you typed in. You should still be able to track it then and obtain a copy of proof of delivery.

Surprise surprise, no iphone is back. Got hold of another support person on live chat, which I think was the same as last time, just awaiting her to reply to my request... This is a joke of a company. EDIT: Huzzah! I have a tracking number from the company and it is now in the post! This will be a good learning curve methinks.

Aye, I'm not. How long do you think I should wait before I hassle them again if no phone arrives?

Got through to live chat, Vikki says that she will sort it out so that my iPhone will be posted back to me. Fingers crossed.

I am also having problems with this company, usually I look around but I was in a bit of a rush and they offered a free diagnostics service so I sent it to them. More fool me. I have managed to get hold of someone once on live chat about a week ago, and they said they were having 'problems finding parts'. They've had my phone for about 3 weeks, not as bad as some I think, but I'd like to know a rough ETA of how long it will take, as ultimately I would like the phone fixed, order number 22868 if anyone from the company is reading. What are people's tips for getting their phone back? Do they ever actually fix them?