I have cancelled in writing but like you it was on day 24. I genuinely believe there were misleading omissions' in the information provided to me by the sales man - how can he spend 4 hours in my house and forget to mention the cooling off period and related cancellation fees - a truly critical piece of information!! He knew I would not sign if I was restricted to 7 days because I told him I wanted to do further research before I made a decision and I was not sure when I was going to be able to look into it as I work full time, have a small child to look after and with Christmas coming up etc! I was even told that I would not lose my deposit (£49.00) if I cancelled! To be honest if I only lost the deposit that would be a good outcome as I currently stand to be £750 out of pocket! Hope you get to a happy conclusion.

I have found myself in the same situation as Desperate007 - I did not cancel within the 7 day cooling off period because I did not know about it. In fact I was lead to believe that Anglian are very relaxed on these matters! Stupid me for not reading the small print but after 4 hours of selling and with a small child desperate to go to bed I gave in to the pressure to sign up without reading the contract. I was not informed about the risk of a cancellation fee in fact I was reassured that if I cancelled my deposit would be reimbursed. I returned from holiday yesterday to find a letter on my doorstep telling me otherwise.....I am interested to know whether Desperate007 paid the cancellation fee or what action they took? I am also interested in any other experiences or any other advice! I feel sick with worry. Thank you