Hi all ..... I too have just received a 'Breach Of Contract' letter from Anglian Windows, my situation is a little different but I'm sure we'll all be going through the same thing to sort it out. Day 1 Wednesday Sales rep came out and and after 3 hours we agreed on a price but not on how it was to be paid. We were going down the finance route anyway but told him we (the wife and I) needed more time to do figures and talk further. The Sales rep encouraged us to fill out the paperwork as it would save him time/money on another visit and that he'd hold the paperwork until we confirmed either way. Day 3 Friday The wife and I decided not to go ahead with the deal and I promptly phoned him to which he asked if there was another fanancial route we could take to complete the order. This was a friday around 5pm and I said to him let us (the wife and I) go over it all again and i would confirm first thing monday morning. Day 6 Monday I got to my computer early to do some online banking and spotted straight away the deposit had been debited from my account by Anglian. Of course I was fuming and phoned the rep not only to confirm cancelling the order but to tell him that money had left my bank, he told my not to worry about it as it will be returned but just may take a few days. The day passed. Day 7 Tuesday I received a welcome & thankyou letter from Anglian telling me that another agent will call to measure up to proceed with the order. Back on the phone I go, the rep then tells me not to worry it is a system generated letter and to ingnore it. I wasn't happy about that so he arranged for his boss to call me (which took a chase up call from myself) to which the area manager assured me that my cancellation was accepted but in order to close the whole thing I needed to complete the cancellation return slip. I (obviously) filled it out and returned it asap. The day ended. Day 10 Friday I called the Anglian office to check if my letter had been recieved but they said no and to call back monday morning. Day 14 Monday As requested i called back and they confirmed thatit had been received and things were getting processed. Of course 'proccessed' to me meant closing the whole matter down. Day 15 Tuesday *TODAY* A 'breach of contract' letter arrived in our post, of course absolutely fuming i attempt to contact the name at the bottom of the letter which states 'If you wish to discuss this, please phone you local regional manager ..... [name] .... [number] No answer at 9am ..... so i left a voice message ... I then turned my attention to the original sales rep once again ... and this time he apologised no end at the whole situation and that he'd sort it all out in the same day, and that i'd receive a call from his boss again. *** this is the point I'm at **** At the time of posting this on the forum I'm waiting for a call. Also I'm still waiting for a return call from the named contact on the bottom of the letter. I'm going to let the business day end and see what happens. *** my opinion so far **** The sales rep failed to point out the cooling off period and went against my explicit instruction not to process the order. All this has got me thinking are they really playing this time game so the cooling off period passes and they can get their teeth onto you? Or is it a genuine mistake that will eventually be sorted out? Sorry this post has been long winded but felt the need to share my exact experience as it's my first post! I hope everyone with this issue get the result they seek. Updates will follow.