Thank you for that and your replies. Problem , I no longer have an account so I can not log on to mailbox. :!: Without prejudice and to get our dispute resolved I am willing to pay the one month charge from the extension to your confirmed cancellation date of 5/4/2012 and as it is Saturday today this offer is available for 72hours only. Please advise. Keith

Does anyone have the email address for billing department please as I wish to contact them and have proof of what I sent Thanks Keith

Reply from Usenext Hello Keith , thank you very much for your inquiry on 24.05.2012. -------------------------------------------------------------- We would appreciate it if you rated the quality of the answer written below. This helps us to improve our service for you. Find the link that takes you to our rating system beneath our answer to your inquiry. -------------------------------------------------------------- The answer to your inquiry: We are hereby responding to your e-mail sent to [email protected]. Unfortunately, we cannot tell you anything else than what you have already been told by our support team. You signed up for our free trial period on 02/19/2012. On 03/04/2012 this free trial period expired. Up to this day we had not received a cancellation or any request to change the package. Therefore, in accordance with our terms and conditions, the free trial period was extended into our 30+ package, which offers you 30 GB per month for a period of twelve months and costs 95,35 €. You canceled your contract on 03/09/2012. Since this was after your contract had already been extended, this cancellation was no longer valid for your free trial period, but only for the extension. For these reasons, we kindly ask you again to please contact our billing department in order to pay your open bill. We appreciate your understanding! -------------------------------------------------------------- Link to our rating system: http://usenext.com/UseNextDE/ShopInt/index.cfm?dl=sfb&sUUID=7FB95E72-CE92-F162-6EC721FCAEB0B357 Thank you very much for your feedback. -------------------------------------------------------------- Kind regards, Your UseNeXT team ============================================================== www.usenext.com - Next Generation Downloading ============================================================== UseNeXT is a service provided by: Aviteo Ltd. Legally registered address: Aviteo Ltd. Regional Branch Josephspitalstraße 15 80331 Munich Commercial register number: HRB 153436 Tax number: 143/117/10088 Managing director: Christian Robert Schuetze -------------------------------------------------------------- Aviteo Ltd. - Gainsborough House 81 Oxford Street London W1D 2EU - Great Britain Comp. Registration Office Cardiff No. 5069029 ============================================================== Please do not reply to this email! We do not control the mailbox, so you will not get an answer. For further inquiries to our support please click on http://usenext.com/index.cfm?DL=sf This was sent from support at usenext etc which is a dead address. In other words this is what was said before and we aint gonna change it so reply via web site so you do not have any proof of what was said or when Excellent service I do not think. Keith

And yet another one with the same problem. On 7th March saw a debit on my account for £79.74 spoke to Paypal as I did not recognize the amount and was informed that it was for Usenet. Immediately raised a dispute which was upheld and the payment reversed on 16/3/12. Nothing then heard until I got the following extract From: Omega Sent: Wednesday, May 02, 2012 10:08 AM To: XXXXXXXXXXXXXXXXX Subject: UseNeXT - Payment reminder, Mr. XXXXXXXX Payment reminder for your customer number XXXXXX Mr. XXXXXXXX, we noticed that you have not yet paid the current invoice XXXXXXXXX for your contract XXXXXXX. You can find the details for the invoice at the end of this email. We are sure that this has happened by mistake. Thus we kindly ask you to authorize the payment. You can do so by clicking on the following link Replied stating reasons for dispute and that it had been upheld by paypal. No reply to this email. Then Omega started the latest being today to which I replied (Yes forgot I was a member here) Thank you, This amount is in dispute so if you wish to take court action then I shall be pleased to defend the same and claim damages from yourselves/Usenext. I have contacted Usenext on 3rd May 2012 regarding this matter as as yet I have had no reply. I have also confirmed this fact to yourselves on 9th May 2012, 16th May 2012 and again today again with no response. I reiterate I am not going to do anything about this matter until I had a response. Keith XXXXXXXXX From: Omega Sent: Wednesday, May 23, 2012 4:17 PM To: XXXXXXXXXXXXXXXXX Subject: Urgent - Aviteo t/as Usenext 4 Reference: Automated Payment Ref: Dear MrXXXXXXXXXXXX Account Name: Aviteo Ltd T/A Usenext Account No.: XXXXXXXXXX Invoice No.: XXXXXXXXXX Account Total: £117.99 UseNext Web Fees Despite our previous reminders we have not received payment for the amount as detailed above. Please call 0844 474 0855and use reference XXXXXXXX, or make payment online at XXXXXXXXXXXXXXXXXX Unless we receive payment within 7 days, we shall advise our client to proceed with the following action: Court Action: Legal proceedings are initiated through our local County Court at which time additional Court and Solicitors costs of £60.00 will be added to the debt as well as any interest which may have accrued. Once our client has obtained a Judgment, further enforcement costs will be payable by yourself and the Judgment will remain on record for a period of six years. If you are unable to pay in full immediately, make an initial payment now and call 0845 5195546 to discuss payment options. Thank you in anticipation of your immediate payment. Yours sincerely OMEGA CREDIT SERVICES Maybe Usenext Team would like to comment Keith

Sorry for double post but having problems with a reply below Keith

Disabled gent could always ask his regiment if he could borow a Browning and 30 rounds. Then ask them round for tea :madgrin: Maybe that would stop them

dx100uk Sorry but must disagree. Info was from solicitor and basically if you had contact then this identified a debt (acknowledged or not) and the six year period begins again. Also from link above Out of Date Debt If you have a debt that's 6 years old or more, and it's one you haven't been chased for, or had any contact regarding it, or acknowledged it in any way, then you may not have to pay it. Debts like these are covered by a law called the Limitations Act 1980 and called "Statue Barred". In plain English, this means you might not have to pay it. This is a short guide which explains your rights in this situation and also provides a sample letter which you can use to respond to anyone chasing you for debts in this circumstance. Please note that when we refer to creditor, we mean the company or person/s you have borrowed money/credit from, and when referring to debtor, we mean you. Keith

Bit more info for you have a look at w.w.w cleardebt.co.uk/debt-advice/downloadable-debt-help-guides/out-of-date-debt/ sorry cant post links yet Keith

Hi miffedmum, I can only speak from my experience with the [edit] and suggest the following. 1. DO NOT telephone them. They are rude arrogant will not listen and just demand you pay them. 2. Check your credit rating with someone like creditexpert (free 30 day trial) see if anyone has you down as defaulted on any payments. 3. sorry I no longer have templates but if you google or search this site you should find them but basically you should say a) Without prjudice you deny any such claim b) having checked you records for the last 6 years you have no outstanding debts c. unless SRJ can provide proof of debt within the next 7 days you deem this to be the end of the matter and any further contact by any means will be considered as harrisment and legal action taken. 4. Send a letter to their registered office by recorded delivery and keep a copy.Their address is 52 New Town Uckfield East Sussex TN22 5DE 5. If this fails ask your solicitor to send a letter of a similar nature (may cost you £20-£30 I had to do this and have never heard back from them. One more thing, if you are sure you owe nothing DO NOT even intimate you acknowledge the debt or you are lost even if you are correct. Basically if anyone who you owe money to has not been in contact by any means within a period of 6 years and you have not made payment or contact with them any alledged debt is not recoverable. Hope this helps a little, and don't worry about it just keep the faith and YOU will win Best of luck Keith

Quick update to me emails 15 may and 1 Jun. Today finally got Talk Talk and SRJ to agree debt was incorrect and has been written off. Advise to all - Keep at the b*****s you will get there. another email address you may find useful is [email protected] Michael Court MICM Sales and Marketing Director SRJ Debt Recoveries Ltd Office: 0203 147 8685 Good luck to all Keith

Followup to my post of 15th May. Found out the debt is for phone calls Dec 2007 to Dec 2009. Only problem is that I moved from that address 25th May 2006. Obviously excellent service from Talk Talk :mad: Keith

I stand corrected :roll: Keith

Ragdoll62, If they claim debt is from 2005 and you have not admitted debt then I believe that you will find that the debt is statute barred (6 years old) and is therefore unenforceable. Also have you checked your credit reference file to see if anyone has filed missing payments? Keith

Yet another SRJ / Talk Talk claim. Letter received 28th April (addressed to next door) claims I owe £130 for a talk talk account I never had. Phoned 28th (stupid me) told it was for phone calls made 2006. Told them rubbish and to send proof. Told I must put it in writing so letter sent same day. Another letter received 4th May (again sent next door) Again phoned, complained and they replied not had my letter.So another letter sent time by special delivery and it was signed for at 0830 on 5th May. In meantime checked credit reference files no mention at all for talk talk. Just waiting till Tuesday (12 days + 2) to send appropriate letter to registered office which will be by recorded deliver. Did have a Tiscali broadband account but that was closed and account moved to Bethere. Always been with BT for calls so definitely not authorised transfer to talk talk I did move house but the distance was next door but one, 6 month Post Office redirect set up and any mail slipped thru net passed on by neighbour. So how can talk talk or any other business afford to wait 5 years and not do anything about an alledged debt. SRJ are just a load of w****rs Rant over Keith