Ever heard of the law of agency? It IS GE's problem, they just don't want to admit it. They have ultimate responsibility for the broker that was mis-selling on their behalf.

Thanks for your replies. I am sending my next letter to GE Money this week and would be grateful if you could have a look and tell me if you think this is suitable?: Thank you for your letter dated xx xxx xxxx. Your letter contains the following paragraph: “Because your complaint is specifically about the advice you were given, and because GE Money neither sold this PPI to you, nor were they present at the point of sale, I do not feel we can investigate your complaint fully or fairly.” I enclose a copy of the credit agreement which you will see is signed on behalf of igroup loans limited. As you had given The Personal Loan Express Limited permission to act on your behalf in signing this agreement, I can therefore only assume that they were acting as your agent. The reasons I believe this PPI was mis-sold to me are: I was told by your agent at the time I took out the loan that I would not qualify for the loan if I did not take the policy. No proper assessment was carried out by your agent as to the suitability of the policy. I was not informed by your agent I could buy the insurance elsewhere and that I could potentially find it cheaper. I did not have the separate costs of the PPI policy and the loan explained to me by your agent. I did not have the exclusions and restrictions on the policy fully explained to me by your agent. The terms and conditions of the PPI and their importance were not fully explained by your agent. I was not asked by your agent if I already had insurance to cover the repayments and was not given time or opportunity to compare the policy on offer with any other available or in force. I have since become aware that these points have been considered as evidence of mis-selling of these types of policies and since I was sold this policy by your agent, I am claiming direct from you. If my claim is not met within 28 days, I will take legal action in the county court, without further notice. I am fully prepared to take these guys to court, I just want to give them a final chance to sort it out first. Thanks again for your time. Poppy99

I have received a letter back from GE Money and they have responded with this: Thank you for contacting us recently about your PPI. Having looked at the points you have raised, I can see your complaint concerns the fact that you feel the PPI was mis-sold. From my initial investigation I note that whilst GE Money provided the finance to you for the PPI, GE Money did not sell it to you. Because your complaint is specifically about the advice you were given, and because GE Money neither sold this PPI to you, nor were they present at the point of sale, I do not feel we can investigate your complaint fully or fairly. You will need to contact The Personal Loan Express Ltd directly, and ask them to investigate your complaint as they are clearly in a much better position to do so. To assist you, we have forwarded a copy of your complaint to TPLE Ltd and can confirm our records show their last address to be: (address supplied, West Regent Street, Glasgow). If you are unable to contact them, it may be that they are no longer trading. In this case, you will need to identify and contact the company Administrators to make any claim. I have looked up The Personal Loan Express on companies house and it does appear that they are dissolved. If anybody knows different can you let me know? I am not sure I should let this go with GE Money as the letter attached in my first post clearly states that the £800 PPI was for Igroup Financial Services Ltd - Credit Insurance and the credit agreement is "Signed on behalf of Igroup Loans Ltd" Can anybody please advise me what I should do next, I have no idea how I should respond to this?? Thanks in anticipation of your kind help. Poppy99

Thanks for you replies! I've filled in the FOS form and am sending that to GE Money along with copies of the credit agreement and a covering letter telling them that I want my PPI plus simple interest. I'll keep you posted with developments...

Hi, I wonder if I could get some advice on reclaiming PPI on a secured loan I had from a company called igroup servicing limited. I have attached a copy of the letter sent to me with my cheque and the credit agreement. The credit agreement was filled out before it was sent to me to sign, and the "optional" PPI box was already ticked. I was told on querying this that I would not be able to get the loan due to my poor credit history. I repaid the loan in 2005 when I sold my house. As far as I can make out from doing some research, I believe igroup are now GE Money (at least they are trading from the same address). Do I have any chance of making a succesful cliam due to the age? Any advice would be much appreciated. Thanks and regards, Poppy99 igroup.pdf