It'll be interesting to see if other people may pursue similar claims in future. Yes, purchasers from now wouldn't be able to claim anything in regards to the impact resistance, but anyone who purchased it prior to them making the change could quite possibly make the same claim if they face the same issue going forward.

36" is the minimum requirement? Wow, can't say that 3 feet exactly sounds like a wide space for a supermarket aisle. You'd have to institute a one way system at that kind of width.

Sainsbury's had a mobile network? This is the first I've heard of it.

I am in a Virgin cabled area and can get broadband only for £30.25. Alternatively, I can take their broadband and phone package for a mere £5.99 per month for the first 12 months and then £19 per month thereafter (18 month contract). In the small print, I am also required to take a Virgin phone line for £17.99, so that makes it £23.98 for the first 12 months and £36.99 thereafter.

 

So whilst I could have a super fast 50Mbps service without a phone, it works out more expensive to do so. In addition, Virgin will offer several sweeteners when you come to leave, so their advertised price isn't always what you pay.

Yeah it's weird that they make it cheaper to have a phone line and internet line than to just have the internet line. I've never understood why they do it, nor ever gotten an answer from Virgin Media themselves on why that's the case. Whether you have the phone line or not, the internet line that goes in is exactly the same.

Why do you need to have to have a phone included in the price when the likes of Virgin now offer Internet without it...

Most companies still deliver internet via your Phone Line, hence the requirement for a phone line to be installed which incurs Line Rental.

Virgin can only offer Internet without because their internet is delivered via a dedicated Cable rather than via your phone line.

Hi thanks for the response.

Yes i did give them notice. They still tried to take out £57 from my account. Then immediately I cancelled the direct debit.

 

What if they sell my debts to a dca then they will put a default on my credit file?

So you made a final payment 30 days after giving notice, and then cancelled the Direct Debit? Or did you phone them, say "I cancel" and then immediately go to cancel the direct debit? If the latter, then it would mean they couldn't take payment for your final 30 days of subscription during the notice period.

The contract is not formed until the item is actually sent. They can legally cancel it at any point up to the moment it leaves them.

You need to give 28 or 30 days notice to cancel (can't recall off the top of my head), so is it possible that the charge is for a final 30 days of subscription costs for the August-September period? ie - Your notice period?

Were you outside of your minimum contract period when you cancelled?

Did you just call them up to cancel, then immediately cancel your Direct Debit which wouldn't let them collect the final subscription payment for the notice period?

The owners of electrotec-ltd.co.uk show as a company called "Servicecare Support Services Limited"

I can't find any official ownership links between them and Panasonic though.

Seems a tiny bit fishy to me that they wouldn't be using an @Panasonic e-mail address on their official outlet store, but instead the domain of an unrelated repair company.

What statutory rights? There is no right to return an unopened product for a refund. The only right to return an item is in the case of it being faulty or not as described. There is no legal right to return an item just because of a change of mind or because the recipient already has it. The only possible way around that would be if the stores own terms and conditions explicitly allowed this in addition to your statutory rights, which from the sounds of it this store did not. Citizens Advice and Trading Standards were correct in the advice they gave you.

I'm honestly quite surprised at the success of small claims action here. Sounds like the person running the hearing didn't understand the law themselves.

I was told my by current provider that you no longer need a MAC code to change broadband supplier. When I pointed this out to Plusnet they then cancelled the fee they charged me. Here is the info from U Switch regarding changes to the rules that you no longer need a MAC code

 

http://www.uswitch.com/broadband/guides/mac_codes/

The issue here though is that the OP isn't changing provider, they're terminating the connection altogether. This requires an engineer visit to the Exchange, which is why there's a charge.

Pretty much every ISP charges this when you terminate the service rather than using a PAC code to transfer to another ADSL provider. It's a charge because someone has to go to the Exchange to actually disconnect your ADSL. I think it's £30 from all of them and I believe the charge is actually set by BT Openreach since they carry out the work at the exchange.

Except of course ads from companies that pay a nice fee to the carrier

Watchdog have had several features on these in their latest series as well.

Pretty much anything cheaper than around the £280-300 mark (The cheapest I've seen them on the high street) should send alarm bells ringing.

That was a hilarious waste of time for everyone involved.

Region blocking of any kind is never going to work long term. If anything, it encourages piracy more than it prevents it. The number of people who only pirate things because there is absolutely no legal (Or at the very least non hardware warranty bypassing, ala DVD/Blu-ray unlocks) method of viewing it where they live is utterly staggering.

There will almost certainly be a VAT charge on the items as they're over the threshold. DHL will pay this on your behalf and charge you an admin fee for this.

They'll either deliver the items and then send you an invoice later for the balance, or hold the package until you pay.

Depending how much the DHL admin fee is, you'll probably be looking at a total charge of something in the region of £30-40 I think.

People have been using VPN/DNS services to do this already for years (I can access Netflix content from anywhere in the world with my UK subscription ), so the new regulations are basically acknowledging that the battle for Geoblocking was lost long ago

I bet the support service is on there using the favourite old trick.

Promise the 'First Month free' of the additional cover by taking the first months fee off the price of the TV, but the sales person makes no mention that it's actually a continuing direct debit and that you have to actively cancel it. They rely on people not realising, or forgetting, to cancel it, as the sales staff will receive KPI bonuses based on how many of the service plans they can sell. But it's not commission. Honest.

The U turn government!

You say this like a government making a U Turn due to public opinion is a bad thing.

Surely it's a sign of a good government as it shows they're actually listening to the people?

Does not surprise me in the slightest, plus they will be able to control who can use what energy and when, so if say, London needs more energy to keep their lights on, then they will be able to close down other parts of the country to supply the demand elsewhere, blackouts will become the norm.

 

There is always a hidden agenda when it comes to things like this, they make it sound like its a good idea and will be something we want, but in reality, it only ever suits them and their needs.

This sounds just a little bit paranoid really...

Need to check my mums as I think hers is a Hotpoint. It's on pretty much everyday and is in the garage, so left unattended whilst running.

Why try to scaremonger with this?

 

 

Shops aren't legally obliged to sell anything either? And yet Consumers have rights.

 

 

The legal right in this instance is to refuse a SMART metre pulsing out, imo and the opinion of many scientists, dangerous levels of radiations 24/7.

Not trying to scaremonger, just pointing out that if you continue to refuse a Smart meter when a supplier wants to install one, they have no obligation to retain you as a customer.

No Yorkshire puddings?

Quite surprised to see Lidl and Aldi so high up the price charts though to be honest.

Law still remains: consumers are NOT legally obliged to accept smart metres.

Nor are suppliers legally obliged to provide you with electricity.