Thanks for the tip. I wrote the letter and sent to the above address but unfortunately I get back: "Thank you for choosing Dell. This mailbox is no longer in use. Please remove from your distribution/mailing list(s). Thank you." Any other contact suggestions?

Contacted my bank. Chargebacks on debit cards can only be done within 120 days of transaction. We are way outside this range since the transaction was done back in October. They said I should make a complain to Trading Standards. I guess that's what I am going to do unless anyone has a better suggestion. Cheers.

Yes, its Visa Debit. Who should I contact? My bank? Will they do a chargeback without Dells consent?

I paid for the goods with my personal debit card. The computer was business grade just by chance, its buy was not at all related to business.

For some reason I did originally create it with paragraphs on Firefox under Linux but it didn't work. Opera seems to be ok. Paragraphs now created.

Hello, I have been on a long adventure with Dell due to a PC I ordered online back in September. The very beginning is now irrelevant so I will just briefly describe how it all started and detail the end of the story. I bought an all-in-one Vostro 360 (business grade, but for personal use) from Dell online. I quickly received it and it was making a strange buzz. I complained and Dell replaced it with a new one. The buzz was still there. An engineer was sent, 3 times. The problem was not solved so they picked it up for testing. Testing showed that, the buzz is expected and might happen due to static electricity (blah blah electronics explanation blah blah). They sent the PC back to me without any changes. The testing which should have lasted 1 week, lasted a month and we are now in April, 2012. The PC arrived at my place by UPS and when I opened the box the PC was badly damaged. I complain and a Dell manager says: ---- Date: April 6, 2012 Hi Paulo We will request the pictures from UPS delivery team to see that damage to the boxes at the warehouse , Will be in touch soon Thanks Technical Account Manager (TAM) | UKI Pub / SMB ---- and then: ---- Date: April 12, 2012 Hi Paulo Please don't remove any more packaging and don't throw out any of the packaging. UPS will inspect the package and start the investigation Many Thanks Technical Account Manager (TAM) | UKI Pub / SMB ---- UPS picks up the broken PC pieces and days later returns it to me. Later I get the email: ---- Date: April 26, 2012 Hi Paulo We have had the report back from UPS , It has been decided that Dell will offer you a full refund for your goods , The process for a refund is as follows · Collection of the goods arranged on X date · Once collection confirmed , Transfer of Balance initiated to the account that was used to pay for the goods · Refund process takes 5-7 days once the goods have been collected. Please advise that date and address you wish the goods to be collected , We require 2 working days to arrange collection. Many thanks Technical Account Manager (TAM) | UKI Pub / SMB ---- The PC is then collected on the 4th of May. Since then I have been checking my account and no money is there yet. I have been emailing the Manager daily for 2 weeks now. I tried contacting Dell support but after looking at the notes related to the service request raised they say that this situation can only be handled by 'said' Manager and that I will get a call back from him within 24 hours. I never received a reply to his emails or a call back. Once I managed to get his direct phone number and talk to him. He said there was a problem with the refund and sent me an email straight away: ---- Date: May 18, 2012 Hi The money was returned to the Dell account yesterday , We have rebooked it and it should be in your account on Tuesday by the latest Thanks Technical Account Manager (TAM) | UKI Pub / SMB ---- Until now, nothing. I can't even get him on the phone. I keep leaving answer phone messages to which I get no reply. Dell support keeps telling me that only the Manager can sort things out and that he will call me back but I never get any phone call back and he never answers to my emails. What can I do? This has been very inconvenient since I bought this computer to do some work from home but for almost three months (since the computer went for testing) that I have no computer and now not even a refund. I feel like I have no options in order to force Dell to refund me the money. What do you advise/suggest I to do? Cheers, Paulo Matos

So, are we supposed to request the 8% charge in the schedule of charges? Moreover, I was charged a £12 credit card limit fee (I used the credit card over the £350 limit assigned to me). Can I claim this back?

Hi all, I have TalkTalk for a year and a 3 months (since Aug 2008) and there is an exclusivity 18 month contract (meaning I need to pay the 18 month contract before cancelling, otherwise I have to pay 70 pound disconnection fee). However, late February I moved house and it seems that this resets the contract counter. I paid 29.99 house move and the contract was started again meaning I am in my 9 month of the current contract. I have found a job near Cambridge where I am moving to and where TalkTalk cannot provide me with the same services (I would have to pay 20 pounds more due to some BT Exchange issue in the area). Now, they say that either I pay the 29.99 pounds for the home move plus 20pounds more per month to keep the same contract, or I cancel the contract and pay 70 pounds. Now, I wonder if anyone thinks this is legal. If they can't provide me with the exact same service for the exact same price, can they still charge me a 70 pound contract cancellation fee? Cheers, Paulo Matos

Hi, I have sent the "Preliminary approach to repayment letter" to which NATWEST replied with a long letter which basically says : "I am sorry you didn't appreciate what we did but what we did was legal. We consider the matter closed if you don't replay within 10 days." I am about to send the "Letter before action" and will attach a list of the charges I request repayment for. Shall I include the 8% interest already? Cheers, Paulo Matos