Hi. Had the same letter today. Put a rocket up their backside. Told them it was just a marketing ploy and that they had passed my details to another company completely unsolicited. They CANNOT force us to change to another lender and neither should you as it will generate money in commission for them and off load their debt while costing you more "admin" fees. They laid off 180 people this year and their managing director qouted "this is the darkest day for the company". They clearly need to raise some cash. They can raise their interest rate as its variable but they would have to justify it to the FSA. I have asked them for an explanation in writing as how they think they can get away with this outrage. If it is not satisfactory the copy of the letter is going to the ombudsman.Incidently does anybody know how much they can increase the rates by??