Hi, we own a caravan in skeggie on the Butlins site, and as soon as the person sends the deposit we send a receipt for payment and just a short note stating that their payment has been received, have you tried ringing the kingfisher site just to see if the person to who you sent the cheque to does actually own a van there, the number for the site is 01754 873 210‎, just say that you have made a booking for next year with someone and that you wish to verify that they own a van on site, Good luck anyway

Hi; in June my bill arrived; paid it however it never arrived so I was told, I checked with my bank etc and contacted bt; on my bank statement it shows payment took, this was verified once I received a copy of the cheque which I got from my bank at a cost, sent it in a letter to be signed for so I could make sure it arrived to show proof of payment etc, as I was due to go on holiday I rang them told them it was on its way and was assured my account would remain active, yet hear I am somewhere I cannot ring BT and they have cut of my internet and phone, I not only have paid but sent proof, i am sick of Bt, and when I get home will be changing provider, as the letter was signed for and did arrive to BT, Home at last, contacted BT from a phone box as I could not even ring BT from my landline, I was told that still no trace of my missing payment and to get my line reconnected I must pay again, I explained that the copy of the cheque to prove payment was sent to them recorded delivery and that I have proof that the letter was recieved by BT and still no payment, however I was told that my broadband and landline would be reconnected, which it was, ( at this point I have received my bt bill fro sept - Dec, and was told that I have until the 18th Oct to pay this) I was also told that once my service was reconnected that I would be contacted by someone as a trace had been put on this missing payment, Well yet again no contact and still bt are saying no payment received, then today I wake up to incoming calls again, ring bt yet again have to go through the whole explanation again, was told still no cheque received, even though my letter was signed for by BT on the 23rd sept. I was told that my line was restricted due to my bill just received and not my missing payment, I then asked about moving provider, its then I was asked why do I wish to move from bt, I explained that in the beginning when I joined broadband with Bt I was told that I could pay for my broadband monthly by DD, a form was filled in and sent to BT for this yet it was never used, and for my whole contract with Bt broadband I have been billed on one bill, for my landline, my hub calls and broadband, on complaining have been told that I cannot pay seperately, yet other people do, and went on to explain about my payment that had gone missing, stating that if this payment remains "missing" I am certain that my service will be restricted as it has done 5 times since July, I was also given an offer to talk to the options team about my broadband bill, but declined as the offer they gave me a week ago was instead of £24.46 I can have my service for a £1 less a month, has anyone got any details of somone high up in BT that I can contact, as my payment was sent, received, as it left my bank account, then proof sent in again received signed for on the 23rd sept, yet time and time again since july I have been told, we will put a trace on it for you we are sorry etc, or on 2 occasions I have been told to stop my service being restricted as we have not received payment you must pay again, I refuse to speak to call centres anymore as I am getting totally p..........off with them, they are useless

Sorry but have had computer problems for the past 3 weeks, hard drive decided to die, went back to the store and spoke to th eperson who sold my daughter the contract, they assured me still that coverage was good, so I gave them a print out of their website where it allows you to check coverage and get an instant decision which stated "sorry but there is no coverage in this area at this present time, the contract was cancelled within 5 minutes and all monies paid were paid back, also have received an apology from a tmobile manager, we were told that the contract was misold to my daughter as there was clearly no coverage in the area. I would like to take this further somehow as tmobile are clearly doing this to lots of people and it really is not fair, have been advised to go to trading standards.

Hi, thanks for the responses, I went back to the shop with my daugher yesterday, who told the person that on buying she was told that there was excellant coverage for her post code, however they still became awkward, apparently the person who sold her the contract was not in work as it was their day off, suggested we come back in today, so off again shortly.

Thanks, I tried ringing the shop but was told as it wasnt me who took out the contract they wont discuss it with me, my daughter finishes work it time for us to get to the shop though later on.

My daughter took our granddaughter to a t mobile shop to purchase a pay as you go dongle, and to be honest knew nothing about them, it resulted in my daughter on being told how good the coverage was etc it would be better to purchase the dondle on contract, which she did, as she was assured this was cheaper, and on looking at the figures yes they were right, anyway on returning home my grandaughter tried the dongle but it did not work, they went bak to the shop 2 days later and was told that the lap top must be broken in some way but the dongle was fine, they came home with the dongle (my daughter is not very assertive) and still tied to the 18 month contact of £15 p/m A work friend of my daughters the said to check the coverage herself, so she checked from the t mobile site, typed in her postcode and it stated sorry but no coverage in your area, I know she should have checked herself before buying but didnt, but surely the shop is also to blame as when the contact was took out surely the post code on buying this item would have shown that she did not live in an area covered by them?? and can she cancel her contract due to this.

Hi, I have passed this on to my daughter who has attempted to deal with it the best she can, the Mrs is in hospital after her op, yet after receiving abusive e-mails and threats my wifes friend who works in the same Solicitors office as the Mrs has joined, and took over, not as a legal threat, just to offer them legal advice, basically had they complained during their stay to someone , or sought medical help for the peple who were being sick they may of had a claim against the water company but not us, still we will not be refunding anyone, if there had been a problem with the caravan itself then that would have been different, but the only complaint was about the smell,

Hi, your feet cant smell nowhere near as bad as my sons, we make him leave his shoes outside, anyway, thanks for your help, you have all been a great help,

Hi, thanks for the responses, I have told them nicely that I cannot be held responsible for the smell, and now I am just in the process of ignoring their abusive e-mails

Hi, thank you for your response, its our first complaint and to be honest I got worried, but then again if the problem was my fault, then it would be the same as customers complaining if it rained for their stay.

Hi, thanks for that, I do sympathise with them also, but I dont see how they cannot see the smell was not my fault, its just a bad thing that happened during that time that caused the smell, Thanks for responding:)

Hi, thanks, have rang our site owner, and they have told me that no complaints were made during their stay either, surely a bad smell woulndy cause sickness and upset stomachs either, I will get back in touch with them and offer some advice, Thanks for your reply:)

Hi, Firstly please excuse me if I have posted this in the wrong section, we own a static caravan that we rent out, we have had loads of good comments from our guests (and not one bad comment ever in the past 5 years), some of which have stayed with us on more than one occasion, however recently we had a family stay with us, who complained about the smell ,, not from our caravan but from the drains outside on the site, they said that the smell had affected their holiday, with them being sick and bad stomach upsets, they did not complain about the caravan, but about the smell. On them making this complaint I looked further and found that just before their holiday began, the sewerage plant that is over 10 miles away had a problem and shut down for a few days, a matter that was in the newspapers near the area where our caravan is sited, the family stated that they were worried for their childrens health due to this smell that caused them to be sick and have bad stomachs, but decided to stay the whole week so that the children were not upset, and not complain while they were there, Can I really be held responsible for a bad smell? I really am unsure what to do next.:idea:

Hi, Firstly please excuse me if I have posted this in the wrong section, but the holiday bit appeared just to be about holiday companies, of which we are not, we own a static caravan that we rent out, we have had loads of good comments from our guests (and not one bad comment ever in the past 5 years), some of which have stayed with us on more than one occasion, however recently we had a family stay with us, who complained about the smell ,, not from our caravan but from the drains outside on the site, they said that the smell had affected their holiday, with them being sick and bad stomach upsets, they did not complain about the caravan, but about the smell. On them making this complaint I looked further and found that just before their holiday began, the sewerage plant that is over 10 miles away had a problem and shut down for a few days, a matter that was in the newspapers near the area where our caravan is sited, the family stated that they were worried for their childrens health due to this smell that caused them to be sick and have bad stomachs, but decided to stay the whole week so that the children were not upset, and not complain while they were there, Can I really be held responsible for a bad smell? I really am unsure what to do next.:idea:

Hi, I never have or agreed to pay by DD, I have paid by invoice for many years, my problem is now is that I have paid in advance for a service that I am not due to be billed again for till the middle of september, and am not getting, but a service that they wont let me cancel as my viewing is restricted even though I have paid, I think I am just going to leave it till I get my next bill and see if they have charged me for a service I dont have, as their customer service is driving me up the wall.

Will do, I have checked their terms and conditions and have found nothing in mine, yet they insisted they have not changed them since I joined sky years and years ago. Thanks for that anyway, I even checked on the website and all it states is Setting up a regular payment method You can save money by setting up a Direct Debit to avoid service charges. You can also setup a recurring credit card payment for an additional monthly fee of 50p (75c for ROI). New customers New customers must pay by direct debit or credit card. Existing customers Existing customers can pay by direct debit, credit/debit card, at the Post Office or by cheque or postal order. Please see below for details about alternative payment methods. Yet I was told today that all customers have to pay by direct debit.

I have had sky now for 9 years, I have on a few occasions paid my bill late, well sometimes we all do that, anyway toaday I paid my bill on line, and when checking the tv I noticed that I had no channels, I just presumed that as I had paid my viewing would be re-instated, however 6 hours later and no sky, so I rang and was told that even though I had paid my bill as I could not set up a direct debit account with them to pay my future bills I could not be reinstated, and as I could not set up a direct debit I had to pay 2 months viewing in advance, by debit card, I explained I had no facility to pay this way and I was told that due to this I could not have my viewing put back on. I explained how I had just paid a bill that would take me to my next bill due in September therefore I had just paid for a service that I no longer had. I asked then to cancel my account and was told that they could not cancel my account as it was blocked, even though I had just paid??? I was also told that it states that in my terms and conditions it clearly states that my viewing will not be reinstated if a payment is late, and I dont set up a direct debit or pay 2 months in advance and I explained that 2 months ago when I paid late my viewing was reinstated within an hour and why not this time, and I was again told its in the terms and conditions, I also said that as I obviously not getting the service that I paid for by using a freinds bank card, I should cancel the payment, and I was told that should I do this I will be contacted by their debt department I also was told that all new customers to sky now have to pay 6 months in advance?? I feel that sky are just being !!! wipes and discrimination against people who cannot or are unable to set up a direct debit payment plan, I did ask to be put through to a manager but no joy, I was just told the same thing set up a direct debit NOW or pay 2 months in advance NOW or no sky. I have also checked the terms and conditions where I was told it clearly states that viewing cannot be re-instated unless Ii pay by direct debit or in advance and as yet have found nothing, can they chage or add to terms and conditions without notifying people???:?