For those wanting to change there payment date, put your request in writing copy the court under the claim number (SPO), copy to the FOS (if you have a complaint with the FOS) also forward a copy to the FSA. Never hold that conversation over the phone with them and if you do follow it up in writing stating the date and time of the conversation and whom you spoke to. There new list of charges start April 4th, Still the highest in the industry, having played around with fees so the FSA Supervisers think they are making changes to comply with TCF, (all window dressing by Acenden).

we have same problem, cannot log-in to take site.

having been with the FOS for a considerable time, the adjudcators need for you to spell it out for them and supply back up regulations, we have done this and insisted the Ombubman review our case as the adjudcators are not as vested in the regulations as the Ombudsman is. SPML/Acenden spend considerable time wording replys (window dressing) there responces. Given the back log it could take up to a year or more.

Hi Littledotty, no one outside the realms of a Acenden adminstered mortgage has any idea the way this company keeps you tied up with fees,charges,incorrect statements, and the lies there agents legal advisers tell in court on there behalf (known as miss direction) tell the judge that infact your arrears have increased but does not tell the judge that the fees and added interest is included. After the Supreme Court appeal Article 8 which provides that "Everyone has the right to respect for his...home" Acenden breach that rule every day in the courts. Keep up the good work

thankyou, it is about time the district judges stand up to Capstone, Worth to post your story on Capstone Action Group website.

hi Nicolee, have been following your case how did your hearing go. we have been in the same boat with the same company, but we fighting back. There is someone who would like to talk to you over all these problems with capstone.