Response to my prelim arrived today (3 days after I posted my LBA) and I have been made the standard difference between £20 and £12 offer. Think I'll say no thanks and carry on through Money Claim!

Hot on our recent success with NatWest and bored of waiting with Capital One I am about to start the reclaim process with LTSB. Have just worked out charges going back to 2002 and was shocked to find they total just over £3k! Prelim letter going out today.

No response to prelim letter, so LBA going out tonight.

Thanks guys! Will be keeping track of how your doing Alexandra, but think it's just a waiting game now!

Sorry, another question - what's the email address I need to send my donation to?

BTW anyone know how I change the thread title?

It's arrived!! Cheque for full amount and no conditions other than all court action to stop. Thank you, thank you to everyone here for all the fab advice and support!!

Hello anybody there?

Great news!

Copy of NatWest AQ received today with covering letter stating that it had been filed 22 August. Final day for filing AQ was 21 August. Anyone know if it puts me in a stronger position that Cobbett's missed the deadline by a day? Those of you who received full refunds after partial offers, did Cobbetts still file an AQ? Nerves starting to get the better of me now - thinking I might have a day in court [chews nails to the stump]

Well done!

Eventually recieved statements and sent prelim letter 11/08/06 asking for £975.89 charges to be returned. Counting down until day 14 now.

Well "no thanks" letter sent and AQ filed yesterday, so it's back to the waiting game again.

Thank you and good luck to you too!

Offer of £800 received yesterday! Can I have some advice in what to put in my "accepting the offer, but continuing with the claim" please?

Brilliant news!!

Good idea, will look into it.

Hi Rob CIS complaints procedure followed already. Initially they decided it was wear and tear wothout anyone veiwing the windows, so procedure instigated then, which led to Hutchinsons visit.

No worries - what a fab hol! Sent them off anyway and Cobbetts agreed to file, so they went to the court last night. Did Cobbetts tell you they would respond to your Part 18 request once they were in receipt of sealed copy of amended POC?

Ok, the long and the short of it is my mother lives within 2 miles of the Buncefield oil terminal, which blew up last December. Early this year, her buildings insurer, CIS, contacted her to see if she had any problems and at the time she was unaware of anything. CIS reassured Mum that if anything came to light in future she would be covered. Then May time this year, Mum had shutters fitted on her windows and when the workmen were installing they noticed that seals on the upstairs windows had been damaged and when Mum tried to open them (when the hot weather started) she found she couldn't close them again. Having knowledge that several of her neighbors had suffered similar problems following the explosion, she duly contacted the insurance company who initially tried to tell her she wasn't covered as she hadn't claimed earlier. Then she was told a claim had been made in December last year. Mum asked what the claim was for, but the person she spoke to couldn't tell her although it now appears most insurers made a claim against t Buncefield in lieu of future claims by their customers. Anyway, Mum argued her point and eventually CIS agreed to send an expert out to view the damage. The company used were Hutchinsons and the Representative performed a thorough investigation talking my Mum and her builder friend through things as he went. At the end of his visit he confirmed the damage was consistent with implosion damage as he had seen in other properties within the area and that he would be informing CIS of this. He showed them his conclusion on his handheld PDA and stated that much of his work, as a window expert, over the last 8 months involved Buncefield. Naturally Mum breathed a sigh of relief that action would now be taken. Hence, you can imagine her frustration when yesterday she received a letter from CIS saying that "having taken Hutchinson's report into consideration" they concur that the damage is due to wear and tear and repudiate the claim. We know the next step is formal complaint and potentially lengthy input from the Financial Ombudsman. However, we would like to know if Mum can demand a copy of the Hutchinson report from CIS by using Data Protection? I am loath for her to approach Hutchinson direct as a) she is not their client and b) they would not want to scupper a lucrative contract with an insurance company. Any advice/comments you may have would be gratefully received.

Good news, count down to full refund underway!

Hi Cumbria, heard anything from Cobbetts yet?

Just pm'd you with half a further response. No reason why you shouldn't wait until you get back from hols.

Yay, more fantastic news well done!

Well still no statements so now for a report to the information commissioner! I did notice that they'd credited my £10 cheque for the DP info to my card account - can they do this?