Hi Eboy well firstly good luck in getting anything from them. I have a complaint against them for the same reasons etc and its been with the FOS for over 9 MONTHS NOW. Dont want to dampen your sprit but you may be in for a long long wait. BTW Wlcome are part of The Cattles Group base in Bradford. Their C.E.O. SHOULD YOU WISH TO CONTACT HIM IS John Postings. His Senior Compliance Officer is Alexandra Burke.... careful with her not a nice lady at all. Any further help needed post me. Good luck mate

Who Have You Had This Complaint Against That Has Exceeded 8 Weeks