Hi welcome to CAG, My siter in law's a GP, and she tells me that regardless of wether the GP or Practice nurse issued a handwritten prescription it will have been documented on your daughters notes along with a brief reason why she was prescribed the medication, as her parent you are entitled to write to "The practice Manager" and request: 1. A copy of her medical records, which will include that particular visit with the nurse. 2. An appointment with the practice nurse and the GP to discuss the consequences of your daughter having taken the meds if her accident was indeed as a direct result of this medication. Hope she's better soon. Jas

I have thanks, and they say they don't have any funds available until April!

Evening all! Thanks for all this info, makes for interesting reading. However, i'm still sat here, very cold and with no hot water! I followed some of the advice left by all you great people, such as contacting the contractor and asking them to re cost if possible, which they did on the 15th of Jan, they sent the info to Warmfront for repricing (as no one but Warmfront are aware of the exact cost of parts etc...The National Guard are still obviously guarding that secret very well!) i asked Warmfront how long this would take...the answer is 3 very cold and miserable weeks! I'm gobsmacked! It's only 7 lock shields to re cost, not reinventing the wheel for crying out loud! So after i was peeled down from the ceiling by my daughter i emailed Warmfront and asked for their complaints procedure...that was the 16th of Jan...an i'm still waiting for a response! I don't get it! I won't need the new boiler soon as i'll have died from hyperthermia!!!!! I've also been in touch with the council and asked if there is anything left in their "Energy" pot, sadly nothing but dustbunnies, but i'm welcome to them if they'd help keep me in hot water and heat! CAN SOMEONE OUT THERE PLEASE HELP ME!!!!!! All ideas would be gratefully received excluding the one my brother just threw in to the pot "Just offer to sleep with the chairman of Warmfront!", my brother definitely isn't einstein!! Thanks Jas

Hi again, i have to log off shortly, if you'd feel more comfortable disclosing your area to me, you can do so in a private message to me. I won't be much use to you without you letting me know about the circumstances in which this fraud was committed and your story is slightly confusing regarding whose money was stolen, a childs or an adult? Let me know if i can help. Take care. If my advice helps, pls tip my scales. Thanks

Hi petethemanc, regardless of if you work thru an agency or directly for BT, you have rights covered by your contract of employment, so you need to refer to that firstly. Secondly, do you or have you ever had a job description given to you by Hayes or BT? If my advice helps, pls tip my scales. Thanks

Hi Sisternumber1, where abouts do you live in the uk? May be able to help?

Thanks sidiboo, which part of the uk do you hale from? Just in case you're nearby and can give me the name of your installer, i'm from West Bromwich in B,ham.

Thanks for telling me that, how long did they take to refer you to another contractor cos i just tried that and the lady told me if i did that then i'd have to wait for another 6 months!

Well done! I'm so sorry you've gone through and she has the audacity to treat you in this way! I'm glad you can now begin to sort this out in a legal constructive way, and that will result in you concentrating on getting better. Keep in touch and take it easy!

Thanks for the advice, it seems that i agree with you, however, as of yesterday, they will not disclose the costs. This is getting ridiculous as we have no heating or hot water and i have a 16 year old who's asthmatic! How the hell do i get this resolved????HELP!

Keep a diary, once you've spoken to the contacts i mentioned earlier, compose a letter asking for her to put any further communication in writing, if she has any sense then she'll back off at that point as she'll realise that you sought professional advice. Chin up and look after your health, that is more important than anything.

Thanks for responding so quickly. No Judi, nothing but the boiler replacement and the flushing of existing radiators and replaceing of the room thermostat. they're quoting £3420.47 for the above work.

You're very welcome, i know how it feels to be bullied and by the way, she shouldn't be contacting you if you have submitted a sicknote, that is harrassment and victimisation, so she's skating on very thin ice....hope it cracks from under her! Good luck!

Hi Your a mine of useful info! I'm having problems with warmfront as to why im being asked to contribute £407 towards the replacement of a boiler that costs £805 and the grant i was elidgable for was £2700 but they are saying that it will cost £3420.47, they're refusing to breakdown the cost for me and we seem to be at an impasse. Any advice please?

Hi, Thats disgusting, if the grant can't help people like your parents who need it and have severe health issues then who the hell can it be helping! I'm really sorry that that happened, its unacceptable.

Hi, She sounds very....cant think of a polite word so i'll refrain! There is an organisation called the human rights commission or disability rights commission , you'll possibly have to google it, but they have been great with their advice to a friend in the past who was in similar circumstances as yourself. There is also ACAS who can help you, thats on the basis that you are off ill from work. Please don't let it stress you to the point where you are harming yourself through constant worry, that won't help, and you wouldn't want to add to your health issues. Let me know if you get stuck. Good Luck

Hi, it's madly addictive on here and yep...very useful stuff! Welcome, from 1 newbie to another. good luck:)

Correct! However i seem to be stuck with exorbitant costs warmfront are quoting for the replacement of a combi boiler, thermostat and flushing out radiators, so sadly i'm none the wiser about my own situation! Thanks for the vote of confidence though MrShed, very kind of you.

Thanks, i know....i'm a dippy cow sometimes! Thanks for your help, i'm getting the hang of this....I THINK AND HOPE:o!

Hi all, It has been very enlightening reading everyones advice and comments on certain issues, you're a very intelligent bunch! I'm hoping that someone can give me some advice on a couple of issues i have with warmfront? 1. I applied for the grant online twice and got no response to in Nov 07 i called them and applied via phone, unfortunately the man who dealt with me decided to take certain pieces of info from my application so that he could email me personally! Yep....i know...very creepy cos he did just that! I did not respond instead i reported it to the gentleman that came to survey my home a few days later....he did nothing with my complaint and i was very worried that if i contacted the call centre again the guy would find out it was myself who had complained and there may have been consequences. 2. Warmfornt sent me the cost of work and they required me to contribute £407 towards the work, they will not breakdown the cost and tell me what work would be done under the cost and contribution they were asking me to make. Therefore my questions are: 1, What can i do about this gentlemans email and apparent disregard of data protection? 2, Am i not entitled legally as a consumer to ask them to tell me what the costs are for the work and what that work consists of? Any advice on these issues is most welcome. Thanks all

Hi, Can you tell me how much a power flush and a new combi boiler should cost please? I seem to keep getting bamboozled by the cost and work companies say they will do and at roughly what cost! Thanks

Hi Kezzy, I'm sorry to hear you're having these problems, however i'm playing devils advocate and just to let you know that warmfront aren't exactly easy to deal with, as a home owner the quote they sent me did not tell me of what work was being done and what they were fitting, i can only presume that your landlord is having the same problem as i am in getting that infromation from them. Maybe you should ask warmfront what they are installing and feed that back to the agent, thereby giving the landlord the information they need to decide wether to continue the work, chances are that he/she may have been asked to contribute towards the cost, as i have. Anyone else out there who has any experiences with warmfront? I'm struggling to get the situation resolved and any help would be appreciated. Thanks

Thanks, i'd love some help! Can't even work out how to post anything, too busy reading all this good stuff!

Hi! I have to agree with you, i've been sat here and i'm hooked, haven't stopped reading yet! Jaz